Trailers not working

Discussion in 'HDD Media player(RTD 1619DR)' started by rola, May 20, 2021.

  1. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Not sure what you're trying to do there - the reason you use suffixes is to add media badges in HT4, nothing to do with default tracks.

    I don't bother with Media Badges at all, so all my movies are like My Latest Movie (1999).mkv and My Latest Movie (1999)-trailer.mkv anyway.

    Also I believe work is underway to allow media identification with MediaInfo at scraping which will hopefully eradicate the need for file suffixes. I'm not 100% sure on that one though...
  2. Deano86

    Deano86 Member

    Trailers are nice to have, but I definitely am not going to spend my free time downloading all of them and putting them in my movie folders manually... for me it is simply a nice feature to have when deciding what to watch with other people. Curious though, why do the trailers work fine on the ZDMC then? And I assume Zidoo is currently attempting to fix the problem?

    UPDATE: Looks like there was a post dated 6-19-21 that new beta firmware just recently released for the Z9s with a mention of fixing trailers that aren't working! I will download and see what how it does...

    2nd Update: Latest Beta firmware contains the same HT 4.0.69 which I had already downloaded and makes no difference with trailers not playing...
    Last edited: Jun 20, 2021
  3. Mabon

    Mabon Active Member

    I'm trying to avoid having to use labels in filenames, especially in the case of trailers, when those labels have to reflect the video and sound quality of the full video and not those of the trailer :mad:!
    But I can live without labels and will be glad to see the back of them.
  4. Netmask

    Netmask Active Member

    I’ve decided I can live without a visual display of the elements of the movie so I’m not renaming any of them ie Blue Murder.MKV. Hopefully one day Zidoo will detect this info from the file just like most other players.
    Renaming causes too many problems for other media players in my household. If I really want to know I can press ok during playback :)
  5. Valkyrie2407

    Valkyrie2407 New Member

    Is there any specific format for the trailer? so far i didn't have much luck with trailer. Tested mkv and mov format both not working as well thus given up.
  6. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    MKV works fine - I use MKV and MP4 (most trailers can be downloaded in MP4). Never tried MOV but I assume that would work too.

    I download from here:

    and here:

    For Trailer Addict I use the "Save Video As" plugin in Chrome and I use JDownloader for YouTube.

    Just make sure the trailer filename is in the format MovieFileName.trailer.mp4 (or mkv etc)

    So if the filename is Zombieland.mkv, the trailer must be named like Zombieland.trailer.mkv

    If it's Zombieland.TrueHDAtmos.4K.mkv, the trailer must be like Zombieland.TrueHDAtmos.4K.trailer.mp4
  7. Valkyrie2407

    Valkyrie2407 New Member

    Thank you. I have done everything but still trailer not loading. Using ver 6.3.12. Guess this is not for me.
  8. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    It should be fine - can you send me an example of a trailer you're using by PM (use

    And if you can tell me the exact filename of one of your movies, I'll send you a trailer that I know works.
  9. thaworn R

    thaworn R Member

    It works fine for me. I prefer to use mp4 trailers because they can be handled easily such as renaming, adding the word "trailer" to the files, just one click.
  10. Mabon

    Mabon Active Member

    I've always used "-trailer" rather than ".trailer". Does it matter?

    Kodi defines: "Trailers are named the same as the movie file but have -trailer appended to the name with no spaces"
  11. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    No, as long as the word trailer is in there, the delimiter doesn't matter.
    Mabon likes this.
  12. Mabon

    Mabon Active Member

  13. thaworn R

    thaworn R Member

    Attached Files:

    Last edited: Aug 10, 2021
    Markswift2003 likes this.
  14. RIKO14

    RIKO14 New Member

    I decided to download all the trailers of my films (> 400 films).
    I download the trailers on:
    - for the trailers on youtuve but I have a problem with the latter: I cannot download
    some trailers found on youtube.
    I tried with the "4K video downloader" software but it's the same I can't download some trailers (because they would be protected).
    which software or internet link can I recommend so as not to have any problem downloading all the trailers on youtubes

    Some examples of trailers that I can't download:
    Last edited: Jul 26, 2021
  15. paresh

    paresh New Member

    @RIKO14 Try downloading it with Internet Download Manager v6.39 Build 2 (you may need to buy this app but it is not very expensive), if possible. This download manager rarely fails. Also, you'll need to integrate this download manager into your which ever browser you use. Hope this helps.
  16. OlivierQC

    OlivierQC Well-Known Member

    Hello Mark,

    I'm trying to do the same as you for the trailers but it seems I didn't understand everything.

    Here is an example of what I have in a folder


    And my settings in preference.

    The download link of my MP4 file (trailer)

    What is my mistake?


    Can you tell me what point 6. support trailer folder of FW 3.26 corresponds to?

    Thanks in advance
    Last edited: Jul 31, 2021
  17. Mabon

    Mabon Active Member

    Is your trailer really in iso format? The Type shows as mp4?

    Try renaming:
    A Quiet Place Part II (2020).UHD.DV.truehadatmos.iso
    A Quiet Place Part II (2020).UHD.DV.truehadatmos-fanart.jpg
    A Quiet Place Part II (2020).UHD.DV.truehadatmos-poster.jpg
    A Quiet Place Part II (2020).UHD.DV.truehadatmos-trailer.mp4

    but I've no idea why your second iso file is there?
    Last edited: Jul 31, 2021
  18. OlivierQC

    OlivierQC Well-Known Member

    Hello Mabon,

    I thought we should rename the trailer with the name of our video file.

    I tried with .MP4 but it does not change anything
  19. OLocker

    OLocker New Member

    @RIKO14 try JDownloader
    I got the Sample Trailers without problems
  20. Mabon

    Mabon Active Member

    All files are made up of <filename>.<extension>

    It's only the filename that can have media tags included in it.

    Only the filename of the main video <A Quiet Place Part II (2020).UHD.DV.truehadatmos> needs to be duplicated in the other supporting files, not the extension. Their extension must always reflect what type of file it is.

    When you've renamed the extensions you should do a Rescan to pick up the "new" files.
    Last edited: Jul 31, 2021

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