The Fifth Element Won't Play In Dolby Vision!

Hi, I am having an issue Which no one else that has tried the exact same file is having, and the only difference is that I'm using a Zidoo. So the issue is obviously with my zidoo z9x. I am trying to play the fifth Element, and the only difference with this file compared to about 20 other Dolby Vision Files I've tried that have worked is that The Fifth Element is 24fps or hz. I am getting only HDR When everybody else that is using other brands is getting Dolby Vision. Any help would be appreciated. Thanks!

Edit I have automatic refresh rate set to off, cause I can't stand the screen refresh constantly.

 

Can you provide the output from MediaInfo?

If you don't match the frame rate you'll get microstutters (frame drops/repeats)

Whether it's 23.976, 24, 59.940 or 60 fps makes no difference, so that's not the issue.

 

Hello,

I have the last release of ''the fifth elements'' in dolby vision as well as the old release in HDR, I will check this morning

 

What's the betting it's the HDR version

 

Hello,

The 24p MKV DV video file does not work for me, the zidoo player freezes when the DV logo appears on the top left of the screen and the screen stays black

Maybe other people can check on their side to confirm

@Mark, I will send you a PM

See you

 

yes, it is possible

 

How do I get the output? From the Zidoo info button? Or from My Computer? I don't have my hard drive hooked up at the moment to check on my Z9X.

 

Use this program called media info
https://mediaarea.net/en/MediaInfo/Download/Windows

Install it on your pc, than right click on the video file and select mediainfo

Copy and paste the informations here on the forum

 

I already had media info. It came with K-Lite

General
Unique ID : 109379112191128778690439341374237879497 (0x5249A697492C3D7F39422292485CACC9)
Complete name : E:\Movies\The Fifth Element 1997\The.Fifth.Element.1997..mkv
Format : Matroska
Format version : Version 4
File size : 74.5 GiB
Duration : 2 h 6 min
Overall bit rate mode : Variable
Overall bit rate : 84.4 Mb/s
Movie name : Movie Title
Encoded date : UTC 2021-01-23 18:26:13
Writing application : mkvmerge v52.0.0 ('Secret For The Mad') 64-bit
Writing library : libebml v1.4.1 + libmatroska v1.6.2

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, dvhe.08.06, BL+RPU, HDR10 compatible / SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 6 min
Bit rate : 79.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 24.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.397
Stream size : 69.7 GiB (94%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color pri : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2

Audio #1
ID : 2
ID in the original source m : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 5 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 576 MiB (1%)
Language : Russian
Service kind : Complete Main
Default : Yes
Forced : No
Original source medium : Blu-ray

Audio #2
ID : 3
ID in the original source m : 4353 (0x1101)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 5 min
Bit rate mode : Constant
Bit rate : 448 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 403 MiB (1%)
Language : Russian
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray

Audio #3
ID : 4
ID in the original source m : 4354 (0x1102)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 6 min
Bit rate mode : Variable
Bit rate : 3 610 kb/s
Maximum bit rate : 6 342 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Compression mode : Lossless
Stream size : 3.19 GiB (4%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 11
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #4
ID : 5
ID in the original source m : 4354 (0x1102)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Format settings : Dolby Surround EX
Codec ID : A_AC3
Duration : 2 h 6 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 578 MiB (1%)
Language : English
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray

Text #1
ID : 6
ID in the original source m : 4768 (0x12A0)
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 0 min
Bit rate : 43.0 kb/s
Count of elements : 2522
Stream size : 37.1 MiB (0%)
Language : Russian
Default : Yes
Forced : No
Original source medium : Blu-ray

Text #2
ID : 7
ID in the original source m : 4769 (0x12A1)
Format : PGS
Muxing mode : zlib
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 2 min
Bit rate : 37.2 kb/s
Count of elements : 3214
Stream size : 32.5 MiB (0%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Menu
00:00:00.000 : en:Глава 01
00:05:00.000 : en:Глава 02
00:10:00.000 : en:Глава 03
00:15:00.000 : en:Глава 04
00:20:00.000 : en:Глава 05
00:25:00.000 : en:Глава 06
00:30:00.000 : en:Глава 07
00:35:00.000 : en:Глава 08
00:40:00.000 : en:Глава 09
00:45:00.000 : en:Глава 10
00:50:00.000 : en:Глава 11
00:55:00.000 : en:Глава 12
01:00:00.000 : en:Глава 13
01:05:00.000 : en:Глава 14
01:10:00.000 : en:Глава 15
01:15:00.000 : en:Глава 16
01:20:00.000 : en:Глава 17
01:25:00.000 : en:Глава 18
01:30:00.000 : en:Глава 19
01:35:00.000 : en:Глава 20
01:40:00.000 : en:Глава 21
01:45:00.000 : en:Глава 22
01:50:00.000 : en:Глава 23
01:55:00.000 : en:Глава 24
02:00:00.000 : en:Глава 25
02:05:00.000 : en:Глава 26

 

I think the problem here is the home brew Profile 8 conversion, presumably using Yuseope's tools.

 

24p plays fine here - I have several 24p HDR10 files. Only one 24p Dolby Vision - Flash Gordon but all play perfectly and confirmed as 24p by the Vertex.

I think these are file issues.

 

Ok thanks Mark

I keep my HDR version in this case

 

5th element worked fine for me pre .20/25 f/w as a yuescope file type

ill check full bdvm and mkv later

 

Like I said, it worked for a lot of other people using Nvidia shield, and on the forum, another Zidoo owner had the same issue. So I'm pretty sure it's not a file problem. I've downloaded it twice now, still only getting her. I brought it up on the other forum, and like 10 people responded with it being a zidoo issue.

 

There is something very wrong with that file.

It won't open in MakeMKV - first time I've seen that.

It won't remux with MKVToolnix - again, first time I've seen that.

It plays on the Dune, but at the wrong frame rate.

It's a bad encode, so not worth any more investigation.

 

Ok thanks a lot for letting me know. I figured that was the case, but the people on the forum where I got the file seem to think I'm an idiot for telling them there was something wrong with their file. cause that's what I told them before I came here looking for answers. Glad I was right in the beginning. Sorry to take up your time Mark.

 

General
Unique ID : 37233399696563823024307998616081578355 (0x1C02E45639B360BD458700C5FF9AB973)
Complete name : J:\Dolby Vision Movies\ fifthelement_t00.mkv
Format : Matroska
Format version : Version 2
File size : 72.9 GiB
Duration : 2 h 6 min
Overall bit rate mode : Variable
Overall bit rate : 82.6 Mb/s
Movie name : fifthelement
Encoded date : UTC 2020-11-22 04:06:04
Writing application : MakeMKV v1.15.3 win(x64-release)
Writing library : libmakemkv v1.15.3 (1.3.10/1.5.2) win(x64-release)

Video
ID : 1
ID in the original source medium : 4117 (0x1015)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, dvhe.07.06, BL+EL+RPU, Blu-ray compatible / SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 6 min
Bit rate : 79.0 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 24.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.397
Stream size : 69.7 GiB (96%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Original source medium : Blu-ray
SEI_rbsp_stop_one_bit : Missing


Thats my yuescope version
Just retested quick and working fine as DV
Also rechecked my Complete version it came from and works fine too

 

Never mind - I was beat to it. Please remove/ignore

 

No worries - I see so many posts on different forums (and for different devices to be fair) where people are screaming about their device being crap for not supporting this file or that file (been guilty of it myself on occasion) and the majority of the time the file is the issue but you wouldn't believe how many people still don't get it!

I generally don't bother getting involved in this sort of thing but given the current development going on I thought this was worth a look.

 

Funny! with today's update I lost the ability to play my Mandalorian MP4's which I suspect is for the same reason. I don't know why Zidoo makes guidelines for only specific ways to make your files compatible. Instead of making the files compatible with the files in a broader spectrum like everybody else.