Black screen 10 bits

Discussion in 'ZIDOO Z9S' started by Gonzalo Bouzas, Jan 15, 2019.

  1. x9suser

    x9suser Member

    Yup, changed settings manually 2160@24, unplug and plug, the first thing I tried. Still black screen.
     
  2. afss

    afss Member

    In my case, after I changed the main resolution to 1080p/60 and left auto-resolution and refresh-rate to automatic (with 10bit 4:4:4) seemed to have resolved the black screen problem for a couple days. Unfortunately after some days it started back again. It's very intriguing how erratic this problem manifests itself...
     
  3. Markswift2003

    Markswift2003 Moderator Beta test group Contributor

    Re. Black Screen Issue

    Just had an email from Support to say this issue will be fixed next firmware.
     
    Zigourney and gymnos like this.
  4. x9suser

    x9suser Member

    Yes, yes, yes !
     
  5. Miguel Ramos

    Miguel Ramos Member

    I've receive am email also. Their support is great! Anyway I'll keep my X10 for a while until they solve this annoying Z10's issue. My Z10 is still in the 30 days trial period and I'm not sure they will solve this in the next 3 weeks. I really don't want to keep my Z10 in a shelve until the problem is solved.
     
  6. mattmarsden

    mattmarsden Member

    I hope they hurry up as its currently an unusable device for me
     
    Miguel Ramos likes this.
  7. afss

    afss Member

    same here, Z9S is quite unusable at this point...
     
    Miguel Ramos likes this.
  8. Miguel Ramos

    Miguel Ramos Member

    Return it back, if it's still in the trial period, or keep it until the next firmware comes out
     
    Last edited: Mar 19, 2019
  9. Emphyrio

    Emphyrio Member

    Hello, Any news for an upcoming firmware to correct this issue ? month now..
    Stil unable to watch 4k 10bit ect
     
    Zigourney likes this.
  10. Zigourney

    Zigourney Member

    Lets hope they actually do fix the black screen issue with 4k 10bit in the next firmware.
    Pressure is on Zidoo to deliver this, as we know this is a MAJOR problem with the device that needs fixing.
     
  11. mirror

    mirror Well-Known Member SUPER Administrator Zidoo TECH Supporter

  12. Zigourney

    Zigourney Member

  13. x9suser

    x9suser Member

    So what happened? No feedback from you ? Is this a case of 'no news is good news' ?
     
  14. Zigourney

    Zigourney Member

    I haven't installed it yet, just doing some errands, will be another couple of hours before I get some free time to install and test. Will report back later this evening.

    :)
     
    gymnos likes this.
  15. x9suser

    x9suser Member

    Ok, please bring good news :)
     
  16. Emphyrio

    Emphyrio Member

    Hello
    Just flash it, i put everything back in "auto" (was in 4k60Htz 4:2:0 where there is no black screen) and no change at all for my 4k 10bit 4:4:4 709 or bt2020(hdr), unable to watch,
    every 30s for 709 et every 5s for HDR
    Very disapointed !
    zidoo Z9s --> yamaha rx-v485 --> epson EH-TW9400 projector
     
    gymnos likes this.
  17. x9suser

    x9suser Member

    Gosh this is terrible news. Looks like they still don't know how to fix it.
     
  18. testphase

    testphase New Member

    try also factory reset, just to be sure
     
  19. Emphyrio

    Emphyrio Member

    i'll do that tonight, please other, flash to confirm you still have it too
     
  20. Zigourney

    Zigourney Member

    Installed latest beta on my Z10.
    Settings, HDMI Auto, Auto Frame rate and Resolution switiching, 10bit, 444.
    I played a film (Only The Brave 2017) in 4K UHD HDR Atmos Remux (10bit 420)
    The film played for 15mins without a blank screen and then the player crashed.
    The film paused on the screen and player became unresponsive to all remote commands, I had to switch it off at the mains.

    Not happy.

    I am busy now, will try and and watch a different movie later tonight to see what happens...will report back
     
    gymnos likes this.

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