Discussion in 'ZIDOO X20' started by Johnwoto, Oct 18, 2021.
It’s been a couple of weeks now since I re scanned everything - the wall is loading great now but what I am experiencing is poster wall crashing quite often this only happens when changing posters or rematching - this has never happened before when it was set up the other way - wondering if it might be linked to the new firmware 2.3.80
@Markswift2003 Hey - do you get any crashes on your poster wall ? mine is constantly crashing this happens on all the players since I set it up like you have it - not sure if it could be the new firmware as I updated about the same time I re did the poster wall
No not at all...
When you say crash - what does it do?
Thanks for getting back to me - What is happening when scrolling through the wall or changing a poster image all off a sudden it freezes where you are for about 10 seconds - then the poster wall goes back to the main screen where the widgets are - then the posters load back in and widgets - When that happens then go back into the poster wall all the posters need to load back into the cache again
And is this using local images?
I think its turned off - would have to check
I just wondered if it was accessing a corrupt file - I've not seen HT crash like you describe at all and I've added libraries with 1000's of movies to test quite recently.
Wonder if I should set it up again as its very frustrating - It crashes every time I use it - I could shoot a vid to show you later when I get home from work
Recorded the crashing - even when the poster wall has loaded in and scolling it crashes - its quite random when it happens I have tried to narrow it down to get to the bottom of it
The missing covers on some of the poster pages seem odd - there's some corruption going on there somewhere and my suspicion would be the database.
Going to do a fresh setup - delete everything and rescan
Over the weekend I did a fresh setup on all 4 of my players - removed all the sources deleted the folder where all the poster wall are stored rebooted then added the sources back – I did this to all 4 players – I didn’t use a backup to restore any of them in case the backup was corrupt so all 4 players were scanned – Unfortunately they still crashed on all the players – it seems to crash when scrolling through the poster wall trying to load the posters in – Going to rescan again with Priority to device first see how that performs
Something must be corrupt somewhere, especially since it happens on 4 players.
If it was an issue with HT I'm sure we'd have people jumping into this thread all over the place.
Stick to one player, reset HT4 in Library/Clear Data set Poster Folder to "Custom Folder" but delete the hidden .hometheatre folder on the box in //Storage first:
Also delete any 'hometheatre folders on your storage devices - these will be there if you've used "Disable Custom Folder" or "Priority Save to Device" (device means your movie source not the box):
The .hometheatre folder is where the posters are cached once they are accessed in the poster wall but only for online posters. Local art is not cached like that - they use the actual posters in the movie folders.
When you reset HT4 .hometheatre does not get deleted so you have to do it manually.
Hopefully now you have a fully cleaned database....
Thanks - The only step I didn't do - reset HT4 in Library/Clear Data - when removing the source thought it cleared the data - I did delete the .HomeTheater folders on the Zidoo and the NAS before I scanned - I can try it again but this time will reset HT4 in Library/Clear Data - will give it another go later today
Yes, I always use clear data so the database is wiped.
ok thanks - will let you know how I get on
Hey – removed all sources deleted the .HomeTheatre folder double checked that everything was deleted from everywhere then reset the poster wall
Added sources and scanned all files – when all that was done opened the poster wall and scrolled down slowly to populate the wall – I had a 3 crashes managed to video one of them
Also when scrolling down the poster wall slowly when I came to the end then press return - then it goes back to the top of the poster wall all the posters are now missing for some reason
It's got to be a corrupt file in your sources somewhere - I can't think of any other reason for this now..
It’s strange as it never crashed before until I started to rescan the sources again - I have 6 sources might try and scan one in then test that for the posters see if that crashes
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