Just got my new box, Switched it on, Zidoo sign came up on screen then screen turned green

ust got my new box, Switched it on, Zidoo sign came up on screen then screen turned green!!

It stays green. No Control.
What's happening?

 

what TV do you have ? can you try on another tv ?

 

I have a Samsung 60 inch UHDTV series 6800. I also have an MXIII box which works perfectly with the TV.
I'm just going to try it in a small TV in bedroom.
I'll get back to you in a minute

 

Well, the Zidoo control Screen shows on this TV in the bedroom, a Panosonic TV.
But I bought the Zidoo box specifically for the Samsung TV in the lounge for my home cinema.
So, What now?

 

try change color space model to RGB 444

 

OK, I'll try that

 

I see that it is already optimised for UHD HDMI - 4.4.4

 

IN version v1.2.4,settings-display-color space model,change to RGB 444

 

oops no it isn't on so i'll do that now

 

I went into my TV Menu, Picture Options, HDMI UHD Color and set one of the HDMI inputs to UHD 50/60p 4.4.4
Restarted everything, still green screen.

I get the Zidoo logo, then a green screen

 

Can you post a pic?It looks like a edid problem.and please give us more information.We'll try our best to help you solved it.

 

Do you mean plug the box into my small TV & use the Zidoo settings: display-color space model,change to RGB 444

I see the Zidoo firmware is 1.2.3

 

plug into the small TV,change the resolution to 1080p@60hz.then try the Samsung TV,possibly safer,keeping touch

 

YES. That works. Brilliant. A GREAT BIG THANK YOU.

 

Here may be some mistakes in EDID judgment,We will be check it.

 

What do you mean? What is EDID?
Is that the factory preset for the resolution

 

Don't worry about that,It is what we should be concerned about.

 

OK. Thank you.

 

Use Google or Wikipedia, is easy to find (maybe not to understand...)
https://en.wikipedia.org/wiki/Extended_Display_Identification_Data

 

In popular wording EDID stands for "Capabilities Exchange handshake". The player can ask the TV which features it supports exactly. Technically it is slightly more complicated (tracing and logging the EDID dialog), but indeed that is a task for Zidoo.