Hi, I received my Zidoo X7 two days ago. Image and sound wise, the different files I tested played fined and I am satisifed by the AV quality. Unfortunately, the handling of the subtitles was quite disapointing : for the most files I tested, MKV files with styled subtitles (.ass) inside them, the player is not displaying the subtitles at all, like it is unable to detect and open them. The subtitles option is always "OFF", I can't change it. Even when the player, for some reason, displayed the subtitles from a specific file then the option was still stuck to OFF and the subtitles were displayed in a very clear transparent white that makes them barely readable. Since I purchased the player mainly to watch subtitled MKV files, that poor handling of the subtitles out of the box is a big let down. I saw on Youtbe videos where the subtitles (.ass) seemed to be handle fine by the other Zidoo products... If you need specific informations I would gladly provide them to you (as well as MediaInfo reports of the MKV files used for testing). Thank you for your help and reaction on the matter.