Zidoo Support-Kim

Well-Known Member, Female, from Shenzhen

SUPER Administrator Zidoo TECH Supporter

Zidoo Support-Kim was last seen:: May 20, 2026 at 11:30 AM

1. MultiStream
  Could you please investigate the Qobuz skipping issue on T8 ?
  It is clearly an aleatory issue identified since quite a long time now… ( see T8 forum for more info) thanks.
  
  May 7, 2026
  2. Zidoo Support-Kim
    Hello. Yes, it's a known issue which is with similar glitches/skipping in Tidal. They need efforts from both Eversolo and Tidal/Qobuz. Sorry that I checked that currently there's no new process yet.
    
    May 9, 2026
2. Aleks Protsenko
  Hello, I really need your help!!! I can't update my eversolo dmp-a6 gen 2 master edition, the download keeps getting interrupted, and I'm currently using version 1.5.62. However, I can't download the Apple Music app after resetting it to its factory settings. Please help me.
  
  May 2, 2026
  1. Zidoo Support-Kim likes this.
  2. Zidoo Support-Kim
    I see. Please check your inbox.
    
    May 8, 2026
  3. Aleks Protsenko
    Hello, Kim! I have sent you a photo of the MAC via email in a reply letter. Thank you for your support and your response
    
    May 8, 2026
    
    Zidoo Support-Kim likes this.
3. Полс
  Dear Kim, hello! I would like to roll back the firmware version 1.5.75 for my Eversolo T8. Can you share the full firmware version 1.5.60 on my email? I would be very grateful!
  
  Apr 23, 2026
  2. Zidoo Support-Kim
    Sorry, I can't provide this.
    
    Apr 27, 2026
4. runt hopper
  hi, no idea where to send this, so trying you!
  
  DMP A6 2nd Gen: I have SSD installed and all my WAV files (ripped via DBPoweramp) installed.
  
  problems:
  1. tracks that are loaded onto SSD do not all appear in library view. Some albums of 10 tracks show just 5.
  2. Album Artist view only shows Artist name, ie: The Lovin Spoonful appears as just that, despite me tagging Lovin Spoonful, The
  
  Any ideas?
  
  thank you
  
  Apr 10, 2026
  2. Zidoo Support-Kim
    Hi there. Please check the inbox, I'll send you a private message, then could you please provide one of the albums affected?
    
    Apr 13, 2026
5. Arunbagawath PA
  Dear Kim,
  
  Z9X 8K, FW v1.3.05 G: Zidoo→Denon X2800H (HDMI 8K Enhanced)→LG G5 (Deep Color On). DV stuck on LLDV only—no TV-LED options in HDR settings. Prior FW showed all modes.
  
  Tried: Power cycle, HDMI 2.1 cables.
  
  Q1: v1.3.05 hides TV-LED for AVR passthrough?
  Q2: EDID/settings for LG G5+Denon to enable TV-LED?
  Q3: Safe rollback to v1.3.04_G? Link?
  
  Thx! Arun (India)
  
  Apr 8, 2026
  2. Zidoo Support-Kim
    Hello Arun! Q1: there's no option of it.
    Please connect the TV directly to check the Dolby Vision output mode and see how many TV-LED options are available.
    
    Apr 9, 2026
6. sbouchet
  I have a DAC-Z10. So far, it is performing well. Can I get a link or be notified when a firmware update is available?
  I am a member of this forum. I look forward to your reply.
  Stephen
  swb1509@gmail.com
  
  Apr 8, 2026
  2. Zidoo Support-Kim
    Hi there, I cannot offer this kind of notification service yet. You can watch this section, update will be announced there:https://forum.zidoo.tv/index.php?forums/eversolo-firmware-release.72/
    The Z10's update title will be like: Firmware Update for DAC-Z10: ...
    Thanks for your enthusiasm : )
    
    Apr 9, 2026
7. jmannz
  Hi
  
  I have an Eversolo DMP-A6 and its done a recent auto update. Now I am unable to access the eversolo device as its in a constant boot loop.... Flashes the eversolo logo repeatedly.
  
  Apr 1, 2026
  2. jmannz
    I followed the instructions here https://eversolo.com/Support/support_guide/guide_target/eT0cpo5C7tneq7k9e%5Bld%5D3ulg%3D%3D.html
    
    I managed to successfully clear cache/data then factory reset and reboot. This has not made a difference and it is still in a boot loop.
    
    Is there anything else to try so I can get it to boot up?
    
    Apr 1, 2026
  3. Zidoo Support-Kim
    Hello there, I'll send you a firmware package in private message. Please check your inbox later.
    
    Apr 1, 2026
    
    jmannz likes this.
8. Goodfella
  Hello. I have a Z30 Pro but cannot update past v1.2.10_G. I have tried downloading updates and OTA with no success. Please help.
  
  Feb 2, 2026
  2. View previous comments...
  3. Zidoo Support-Kim
    Noted. Please check your inbox, then you can send me the About page of it, which contains model, MAC, and current version.
    
    Feb 5, 2026
  4. Goodfella
    Thank you. I cannot reply to your message in the inbox. It keeps giving errors
    
    Feb 5, 2026
  5. Zidoo Support-Kim
    I see, don't worry. The issue of 1.2.10 has been solved this week, you should have received the update. If not, please let me know again.
    
    Feb 10, 2026
9. Ljupco Lekovski
  Dear friends,
  In februari 2025 J bought my Eversolo DMP A6 gen2 from your official Zidoo online store. J was very happy with it but a few days ago suddenly it stopped
  working. It is not powering. J checked the cables, the connections but still it does not power.
  Please advise me what to do.
  Waiting for your reply
  
  Jan 9, 2026
  2. Zidoo Support-Kim
    Hey, I see. Please check the Inbox, I've sent private message to you : )
    
    Jan 12, 2026
10. sabu
  Good day,
  Happy New year.
  Kindy help me to fix an issue. I have experienced some distortion when i connect Zidoo UHD 5000 to Mcintosh Ma 352 with XLR cable. I have updated it with latest version
  
  Jan 1, 2026
11. natra
  Hi, I'm wondering if I can buy a replacement part for my Z3000 Pro I want to buy a new top cover. I managed to dent the one that I got.
  
  Dec 16, 2025
  2. Zidoo Support-Kim
    Hi. Yes, I'll send you a private message so that you can leave your address there. Before that, please also send a photo of the top cover.
    
    Dec 17, 2025
12. Neozombie
  Hello! I would love to get a diff update for Z3000 Pro from v1.2.10 to v1.2.22 or to 1.2.20.
  I can't find it anywhere...
  Could you help please?!!
  
  Nov 15, 2025
  2. Zidoo Support-Kim
    Hi, I'll send private message to you. It needs to be pushed by dev.
    
    Nov 17, 2025
13. darkeyes909
  and chance to add slow motion into the new 8k boxes like the old realtek had? I really miss it.
  
  Nov 9, 2025
  2. Zidoo Support-Kim
    Hey, it doesn't support slow motion.
    
    Nov 10, 2025
14. Alexeydoma
  Dear Kim,My Eversolo A6 doesn't transfer 5.1DSD to my Onkyo5007 receiver(1.3a).When I play 2.0DSD, the sound comes through.If I transfer 5.1DSDviaPCM, the sound constantly interrupts.When I bought the A6, I was hoping for5.1 support.Onkyo plays DSD5.1 from other sources.Which splitter can help?Is there a way to rewrite the EDID file in A6?I really like A6, but I can't give up the good sound of my flagship receiver
  
  Nov 5, 2025
  2. Zidoo Support-Kim
    Noted. I will reply to you via PM later :)
    
    Nov 6, 2025
  3. Zidoo Support-Kim
    Could you provide your DSD 5.1 files? So we can do some tests of it. You can send to kim@zidoo.tv , thanks.
    
    Nov 6, 2025
15. Dr. Audio
  I just did update 1.5.30 and it was supposed to fix the clock compensation on A10. Now neither coax nor optical work at 192 on Apple Music. Frequency of 48 and 96 work but not 192.
  On Qobuz it down res to 48 but plays. On one track it plays at 192 music but it stutters badly. I am using an Anthem AVM 60 for get these readings. Turning the clock compensation off and on has no effect. This needs to be fixed.
  
  Oct 28, 2025
  1. Zidoo Support-Kim likes this.
16. anovick
  just ran v1.5.10 update. My DMP-A10 is dark. No lights. Swithed back toggle off and on. No joy. HELP please.
  
  Oct 28, 2025
17. darkeyes909
  "Please PM me the page of upgrade on your player". I am not sure what you are asking for.
  
  Jul 22, 2025
  2. Zidoo Support-Kim
    I'm sorry that it has a mistake. I was asking for the screenshot with MAC and the version you have, but soon I found that the Z3000 Pro has no new FW currently. Thanks for your patience.
    
    Jul 23, 2025
18. Leworan
  I can't write the whole question.
  There is a 420 character limit.
  
  Jul 6, 2025
  2. Zidoo Support-Kim
    Hi Leworan, please check your inbox. Nice to get your feedback. Next time, creating a new thread or PM me may would be a better and efficient method :)
    
    Jul 11, 2025
19. Leworan
  This would be a perfect companion for the DMP series and in my case the final step to drop my dedicated cd player from the rack. I would by this product the release day.
  
  Jul 6, 2025
20. Leworan
  Well, at the end, something like the CD transport Melco D100-B, just more convenient from the value/price standpoint in the usual Eversolo style.
  
  Jul 6, 2025
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Eversolo Guides on Official Web: https://eversolo.com/Support/faq/guide_target/KBiYl1ZANudKKmVViAFMcQ==.html
My Email: kim@zidoo.tv
General Access: service@eversolo.com
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The details can let me help you faster:
• Device Info: Model + Firmware Version + App Version + Input&Output(if relevant)
• Visuals are key! Screenshots / photos / videos of the issue
• Media Issues? Share the file via link or to: kim@zidoo.tv
• Steps you’ve already tried

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