Z10 after the factory reset, doesn't open.

Discussion in 'HDD Media player(RTD 1296)' started by Ercan, Jan 5, 2021.

  1. Ercan

    Ercan New Member

    Hello friends. I reset my Z10 via settings> other> factory settings. Then I watched movies for 2-3 hours and turned off the device. When I turned it on the same day. the device did not turn on. I talked to the Zidoo team. I tried with the side of the device reset button and the recovery file , but could not turn on . No lights are lit on the screen. and I guess it doesn't work on usb's. Can anyone help. Thank you.
     
  2. McBluna

    McBluna Active Member

    Sound like a stupid question but is power pluged in for sure?
     
  3. Ercan

    Ercan New Member

    yeah it's definitely a stupid question.
     
  4. DELUCAS

    DELUCAS Well-Known Member

    Not a stupid Question !
    Have you checked power is coming from the Transformer to unit ?
    You Toggled switch at rear ?
     
    McBluna likes this.
  5. Ercan

    Ercan New Member

    Thank you for your interest
    Yes, the device is receiving energy. The fan is working, the LED’s on the lan are on.
    but I guess there is not coming power on usb’s
     
  6. DELUCAS

    DELUCAS Well-Known Member

    Ah more inf good
    So no display at all on Zidoo screen Correct ?
    But do you get anything displayed on your tv screen ?

    [ Req more inf on your Problem to Diagnose issue ]
     
    Last edited: Jan 6, 2021
  7. Ercan

    Ercan New Member

    Unfortunately there is nothing on the tv screen
     
  8. DELUCAS

    DELUCAS Well-Known Member

    and confirm no display on the front lcd ?
     
  9. Ercan

    Ercan New Member

    Yes.No display on the front lcd.
     
  10. DELUCAS

    DELUCAS Well-Known Member

    un plug from the mains for a few hours first then reconnect .

    if that fails open z10 up and just check all connections are good and seated ( most are glued so dont come unseated )

    Do you here fan power up briefly on power up from rear main switch .
     
  11. Markswift2003

    Markswift2003 Moderator Beta test group Contributor

    Attached Files:

  12. Ercan

    Ercan New Member

    Thank you for your help. I met with zidoo. they asked me to send the motherboard to them. but I couldn't find a video showing how to open the zidoo safe. I tried a bit, but I don't want to damage the safe.
     
  13. DELUCAS

    DELUCAS Well-Known Member

    To remove Motherboard
    Turn unit upside down unscrew 4x feet and remove Then unscrew the screws on underside plate .
    Then the Black topside vented plate has to be removed / pulled off .

    then you have access to Motherboard for removal .
     
  14. Ercan

    Ercan New Member

    Thank you soo much for the information
     
  15. catorcio

    catorcio Member

    when you take it apart could you make a video?
     
  16. Ercan

    Ercan New Member

    Ok I do it
     
  17. DELUCAS

    DELUCAS Well-Known Member

    A Few internal photos of Z10 Pro at AVFORUMS UK. Z10 PRO Threads
     

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