I have an X10 and have repeatedly asked on these forums about how to fix some basic issues I have with Home Theatre 2 and my collection. I have had no response from support, nor any actual answers. For example - I have Alien, Aliens, Aliens 3 and Aliens Resurrection in my collection. The X10 has recognised this, created a collection called Alien Collection and put Aliens, Aliens 3 and Alien Resurrection in that collection, but the movie Alien is completely missing. It is not matched and simply does not show up anywhere, even outside the collection. I also have a terrible time with TV shows. Why should I upgrade to an X20 if Zidoo can't even sort out the software?