I've searched for any existing comments on this but couldn't find any. It's a really stupid problem but I'm having great difficulty plugging the Z9X power unit into the supplied UK adapter: the pins simply won't go in. Is it just that it needs a good deal more force than I'm using? I feel as if I'm on the verge of breaking something. I'd be grateful for any thoughts. Many thanks.
I'm surprised it didn't come with a UK power supply. Some European to UK adapters need to be opened in a sort of clamshell and then clamped over the pins, others need ramming in! Also it's possible the power supply is a Type E (standard European type) and the adaptor Type C (Europlug) which are incompatible... Just thinking out loud...
I was reluctant to apply that much pressure: the adapter isn't particularly robust. I did think that it might have to be opened, but the screw holding the two halves together needs a specialist driver to undo it, which I don't have. So I borrowed a rather better adapter from another device, and the PSU pins just slid in, securely but needing nothing more than a gentle push. And now I'm just waiting for the Z9X to finish scanning (which I suspect will take a considerable time) and then I can start to explore it in earnest.
If you bought the Z9X from us then the fused FCP adapter we ship is required to meet UK electrical safety standards. It is designed to be difficult to remove when installed. The method to fit it is to push the EU PSU in with moderate force. There is no need to undo the screw, that's why it's of the unusual type. We have a thread on our forum explaining the installation procedure: https://www.futeko.com/newforum/index.php?topic=5256.0 Many of the EU>UK adapters shipped with products are dangerous and do not meet UK standards. I would recommend installing the one we sent.
Thanks for that. It seems that your definition of moderate force rather differs from mine: I stopped trying because I genuinely felt that the adapter was going to break. However, once the scanning has stopped (it's currently been going for just over three hours) I'll have another go. From my previous experience it might be necessary to use a vise.
