Hi guys: Now, a variety of problems in the forums, such as some of the app could not install; how to set the passthrough; the remotion could not be used; how to use the AV cable, etc. some of the problem is the basic user guide, maybe it's no need to be discussed. some of the problem is the after-service, maybe it's no need to be discussed. so, we classify these problems: basic user guide; after-service; technical discussion. First: User guide now, we are developing a page for the user guide in our homepage, it will contain pictrue course, video course. If you have a problem, first you should into the user guide to find the answer. The user guide will contain three module: 1)basic guide: start up the device; connect the network; use vpn, etc. 2)the skills of kodi: how to install/uninstall the addon; how to change the skins; how to set passthrough, etc; 3)zidoo apk and other skills: zidoo remote control; how to flash the firmware; smb and nfs, etc. Second: After-service we will develope a page for the after-service, and you can provide the problem in this system, you should provide where to buy, purchasing date, purchasing channels, problem description(maybe take some pictrue), etc. And we workers will contact to slove those problem. Third: Technical discussion we are very welcome to discuss some technical problems in the forums. maybe you have some problem for some app could install, maybe you find some very good addon, etc. and you could discuss in the forums. If we find it is a basic user guide proble in the forums, and we have a course in the "User guide", we will delete the thread and will PM to you. If we find it is a after-service problem int the forums, we will delete the thread and PM to you, please use the after-service page. If these have some problem in the forums, we will delete the thread and will PM to you, please search the problem first in the forums. Please forgive! We hope everyone can be happy to use zidoo products and get a satisfactory answer! the guideline link: http://www.zidoo.tv/Support/faq.html after-service link: http://www.zidoo.tv/Contact/afterservice.html thanks!