No sound from analog output

Discussion in 'ZIDOO X20 PRO' started by ThomasN, Oct 6, 2019.

  1. ThomasN

    ThomasN New Member

    Hello

    I have had my X20 Pro for just one week and bought it only for the ESS9038 DAC and XLR output.

    Now the XLR output have stopped working, the RCA as well. So no sound from the analog output.

    I updated to the latest firmware 2.2.96 to see if that helped, but no change.

    Anyone got an idea how to fix his, or is the unit broken already... If so, I will probably never go for a unit from Zidoo again if this is the kind of quality to expect.
     
  2. Nice Monkey

    Nice Monkey Well-Known Member Beta test group

    If I understand right it first worked and next stopped doing so?
    The chance a new box gets a failure during the break in period is always there unfortunately. This is the reason professional equipment typically gets a burn-in period.

    Time for an RMA procedure I am afraid. I hope for you that it is dealt with fine. It is nasty but happens to all brands and products.
     
  3. ThomasN

    ThomasN New Member

    That is correct. It was working Monday - Saturday, and then went dead.

    I know quite a lot about break in period, and are used to that in my 50 000$ setup. But break has nothing to do with stuff breaking. Only that it takes time for electronics to perform at it's optimum.

    Haven't heard anything from the support guys yet...
     
  4. absec pak

    absec pak New Member

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