Issues that need attention NOW.

Discussion in 'ZIDOO X10' started by ursiel, Mar 1, 2018.

  1. ursiel

    ursiel Active Member

    The Zidoo has banding issues in 10bit. I have no idea why but it seems to be a bit better in 12bit. So even though 12bit is unnecessary currently because there is no 12bit content and TVs aren't 12bit, the Zidoo puts out less banding if you select 12bit. Go figure. That's another issue with the Zidoo I and others have previously mentioned.
  2. ursiel

    ursiel Active Member

    Added to first post: 13) VFD display does not remember the "close" setting when you reboot.
  3. ursiel

    ursiel Active Member

    Okay, so here's a new banding test while playing the UHD of "The Peanuts Movie". This is a great UHD movie to test on this player because it is very prone to heavy banding. It's also a very entertaining movie. This is tested on my x10 with v2.0.15.

    Matching my previous banding tests, here are the results when playing The Peanuts Movie in UHD/HDR (I only tried a few configurations):

    422 12bit/10bit - Heavy banding - absolutely unwatchable mess
    444 10bit - drastic improvement, still some annoying banding
    444 12bit - best - very minor banding, likely due to my panel - this looks the exact same as when I play the file directly from my TV's player via USB thumb drive, so it's as good as my panel can display.

    Bottom line - I would only want to watch UHD/HDR in 444/12bit. 422 is out of the question, and 444/10bit has less but still annoying banding.

    <<But -- 444/12bit has the frame stutter. Which means there is currently no usable configuration for UHD/HDR content on the Zidoo imo.>>

    So I ask Zidoo again -

    Why does 10 bit have noticeably heavier banding than 12bit for 444?

    I'm playing 10-bit content on my 10bit TV, so it shouldn't matter if I select 10bit or 12bit on the Zidoo - either way they should look the same. Yet I have repeatedly demonstrated that 12bit looks noticeably better than 10bit.
    Davicom likes this.
  4. ursiel

    ursiel Active Member

    Bookmarking works for full blu-ray folders when selecting "Play" from the pop-up menu asking if you want to open, play or play with menu.

    If you select "Play with menu", bookmarking doesn't work.

    Is this intended?
    Davicom likes this.
  5. ursiel

    ursiel Active Member

    Skipping chapters

    There are 2 ways to skip chapters on the x10 using the deluxe illuminated remote:

    - using the left "page <>" toggle button on the remote, opposite "volume"
    - using the up/down parts of the 4-way pad on the remote

    Hitting the up/down sides of the 4-way pad skips chapters fine without issue.

    However, using the left "page <>" toggle button seems to have two conflicting functions. A fast press skips to the next or previous chapter, displaying the chapter number at the top left of the screen. However, if you hit it again before the chapter display disappears, or use a long press, it skips to the next or previous file in the folder. I have no issue with that particularly, but this causes a couple problems. You have to remember that if you want to skip chapters rapidly, you need to use the up/down parts of the 4-way pad, as that won't skip to the next file. If you try skipping chapters quickly with the left "page <>" toggle button, you will end up skipping to the next or previous file by mistake.

    But, a more annoying/sloppy issue with this:

    Each time you hit the left "page <>" toggle button to skip chapters, it displays this message in the upper-right corner, directly on top of the chapter number, making an unreadable mess (message depends on whether you hit previous or next):

    "hit next key again to play next file"
    "hit previous key again to play previous file"

    Worse, that message pops up and displays for only an instant - I mean a fraction of a second - not long enough to actually even read it. So it's very sloppy.

    Also, very annoyingly:

    You cannot skip chapters when viewing a full blu-ray using "play" from the pop-up option asking you if you want to "play" or "play with menu". The chapter buttons simply do not work. You get this message:

    "Video could not support this operation"

    Chapter skipping does work fine if you select "play with menu". So for some reason, if you select to play just the movie, you can't skip chapters.

    So, selecting "play" with the blu-ray pop-up box allows bookmarks to work, but you can't skip chapters. Selecting "play with menu" allows you to skip chapters, but bookmarking doesn't function.

    **Also, when playing a blu-ray disc or image, the number buttons on the remote do not skip to that percentage of the film (10%, 40%, etc.). They do work when selecting "play" without menu from the pop-up, or when playing single files. So full disc playback breaks that functionality too.
    Last edited: Mar 27, 2018
    Davicom likes this.
  6. rabbit9

    rabbit9 New Member

    Solve the problem of forced subtitles please, in Bluray UHD don't work:(
    Blackbeen likes this.
  7. Davicom

    Davicom Member

    I am sure that they found themselves faced with a hardware problem, otherwise you are sure that solving serious problems like stuttering and banding would have been their priority rather than focusing on home theater and ui
  8. ursiel

    ursiel Active Member

    That's not an excuse to ignore the users who notice these issues and play the silent game with us. They pretend nothing is wrong, and ignore critical issues. Week after week, month after moth, they give us zero feedback. That is not okay.

    And with the Dune HD Pro 4k coming soon (the one that looks exactly like the x9s and will retail for around $200), we will know soon enough if it's a limitation of the hardware, or a limitation of Zidoo's ability to know how to fix the issues. Because the chip and hardware will be exactly the same. I bet the Dune solves much of these issues. At the very least we should have a better idea of what they are working on. Zidoo has said nothing about any of these issues.
  9. ursiel

    ursiel Active Member

    x10 v2.0.15.

    Problems with blu-ray extras - varying frame rates.

    I was watching a full blu-ray folder this weekend, and the extras would not play properly. The main film played, but the extras had serious issues with frame rate blurring/choppiness. It was literally like watching a stop-motion film. I went back to the main menu, and started it up again, and then it played normal for a few minutes, then started playing all choppy/blurry again. The frame rate was all messed up and had weird motion blurring. This happened on both extras.

    I then coped just the .m2ts files for the extras and played them separately on the Zidoo, and they played at the correct frame rate with no blurring. The frame rate of the extras was 29.970.

    Also, the aspect ratio was correct when playing from the blu-ray menu - 16:9. However, when playing the separate .m2ts files, it played squished horizontally, with black bars on the sides. This is not how it should appear. This is the same issue I have posted about many times with DVD playback - playing in the wrong aspect ratio.

    It seems 720x480 files have aspect ratio issues with this player.

    --It also seems this player has issues with blu-rays that have different frame rates for different features (say 23.976 for the main film, and 29.970/25.000/50.000 for some extras, which is common on blu-rays).

    One of the big reasons I wanted this player was for the convenience of having full disc support, to be able to play the extras from the menu, instead of having to use makemkv to export each extra over separately, which is a pain, and results in a folder full of files which aren't labeled so I have no idea which extra is which. But it looks like the Zidoo can't even handle a blu-ray with mixed frame rates, which means it doesn't properly support full discs, as it will only play the main feature correctly, not the extras.

    Did Zidoo check anything before they released this player/firmware? It seems there's more things that are broken with this player than works correctly.

    DELUCAS Well-Known Member

    To be fair the Dune 4K is starting a fresh with Android 7.11 and straight away will not have Audio issues from the word go .
    So no Audio pass through issues with with Kodi etc .
    6.1 has limitations as now a old os system with bugs and limitations ......

    7.11 many issues are are resolved now and can support Dolby Vision if need be .

    So the Dune has a head start as soon as it gets released .
    Mean while at 6.1 camp the same problems are there Zidoo and Zapitti camp as such .

    6.1 is now to old
    Look at E great there on is it 5.1 ?
    And more issues .......
    We may req to go 7.1 to get HDR +
    We need to jump 7.11 as soon as possible or go round and round in circles with our issues if they cannot be resolved on 6.1 .

    The true questions can only be answered by an Android developer but id imagine not on here .

    So we have to wait or jump ship .
  11. Davicom

    Davicom Member

    When @zidoo doesn't speak about these issues, it can only be for two reason:
    1) they know that there aren't solutions
    2) they don't find solutions
    In both cases, the reason for their silence it's clear: "How can I justify to my clients, that my 4k media player doesn't work as 4k media player, without them looking around for something else?"

    DELUCAS Well-Known Member

    The way i look at things on this site is they monitor it on the gripes people are having and the ones that are the big issues and look in to resolving it and test it .
    And then eventually release the beta to us ........
    If they spent time answering questions on here or suggestions on what to do it would become a full time job and instead of adressing and programming the firmware and testing .

    There spending time here answering at times basic questions which at times is user error problems .
    Id rather have them getting the next update sorted then spending time answering questions on here .

    The mods are here for that even though restricted .
  13. Davicom

    Davicom Member

    I am speaking about the difference between minor bugs like (display bugs) that zidoo publicly recognizes and checks, and major bugs about which zidoo is not even pronounce, as if they did not exist. First, second, third time...that's irritated

    DELUCAS Well-Known Member

    Perhaps there having a hard time resolving these issues or working on other priororities ?
    Or one box takes priororty over another box or the X20 pro ?

    Who knows
    Just got to wait and see at the end of the week .
  15. Blackbeen

    Blackbeen Member

    Subs seem to be working better on the newest beta unfortunately I have found a good # of BDs that fail to load to full menu or that partially load so its a tough trade off.
  16. ursiel

    ursiel Active Member

    Tried playing another blu-ray folder, and the first thing that appeared was the studio logo (Vestron), which was all messed up. Played all choppy and kept freezing for the first half of the 23 second logo, then smoothed out and played fine. I restarted the disc folder several times and each time the logo was messed up. It plays fine if I play the .mt2s file separately. The logo file is 1080p/23.976, so I have no idea why that is causing an issue.

    Looks to me like disc playback is a problem with the Zidoo.

    I also found that when playing a blu-ray disc or image, the number buttons on the remote do not skip to that percentage of the film (10%, 40%, etc.). They do work when selecting "play" without menu from the pop-up, or when playing single files. So full disc playback breaks that functionality too. I added this to my post above about "skipping chapters".

    And another sloppy typo I found - when you hit the audio button but there is only one audio track, a pop-up says "No more audios". Seriously? That's not proper English.
    Last edited: Mar 27, 2018
  17. ursiel

    ursiel Active Member

    As if they can't spend a few minutes in here once a week typing up an update for us, letting us know what they're working on? Many of these issues are serious, and some are also just annoying, but most certainly fixable. In both cases, they could at least keep us clued in. I refuse to believe that it's a hardware issue that's is causing DVDs to play in the wrong aspect ratio, and that it can't be fixed.

    DELUCAS Well-Known Member

    I dont think they will and dont see it in the future either .
    You just got to accept it .
    Winge , moan and lists the faults .......
    And just wait for the updates addressing those issues hopefully
    and any new additional things they add .
  19. Blackbeen

    Blackbeen Member

    Yeah, I regularly get a video "blurt" that looks like a chapter launching , for a second, at the start of loading a BD, pre-menu, so far I've fared well with actual playback once loading.
    I have found that the cursor left/right button works pretty well compared to the ff/rewind buttons which I've totally given up on.
  20. ursiel

    ursiel Active Member

    Looks like every time I try to play something on this player, there's another issue I find.

    3D blu-ray ISO issues

    x10 v2.0.15

    Tonight I tried playing a full 3D blu-ray ISO for the first time. The menu on this disc is in 3D, and the menu did indeed display in 3D properly. When I selected play from the disc's menu, it started by playing the standard copyright warnings and logos (in 2D), then the film began. Now, on the blu-ray player, the disc starts with the 3D menu, then cuts back to 2D for the warnings and logos, and then once the film begins, the player switches back to 3D automatically, and the TV detects it.

    Not with the Zidoo. Once it switched to 2D for the warnings and logos, it stayed in 2D, even after the movie started. I paused the film, then hit the menu button the on the remote to bring up the 3D option, but I discovered that bringing up the menu forces the movie to continue playing - it won't stay paused. What? So now the film is playing while I mess around with 3D settings. You can't pause it and then bring up the menu. Ugh.

    So then I see 3D_MVC is checked off, so the player says it's in 3D, but it wasn't. Manually putting the TV into 3D mode didn't work - the TV wanted me to either select under/over, side-by-side, or 2D>3D conversion mode, which means the TV wasn't receiving a 3D MVC signal from the Zidoo, or it would have switched right into true 3D when I hit the 3D button.

    I then discovered that I had to manually switch from 3D_MVC to 2D from Zidoo's menu, while the movie was still playing, then switch it back to 3D_MVC, then manually engage 3D mode on my TV, before the movie played in 3D. Once I switched from 3D>2D>3D, it didn't properly trigger the TV, so the image remained 2D until I hit the 3D button on the TV. At that point all was fine.

    So yeah, what a mess. I tried it again and the same exact procedure was necessary: Play the ISO>menu plays in 3D and TV automatically detects it>select play from disc menu>player switches to 2D for logos and warnings>3D movie starts but the Zidoo doesn't switch back to 3D>bring up Zidoo's menu while playing>switch from 3D_MVC to 2D>switch from 2D back to 3D_MVC>hit 3D button on the TV remote>hit the back button on the Zidoo remote to go back to the beginning of the film since I missed the first minute.

    From my blu-ray player, it's start disc>menu plays in 3D and TV automatically detects it>select play from disc menu>player switches to 2D for logos and warnings>3D movie starts and player switches back to 3D and the TV automatically detects it and goes back into 3D mode. I don't have to do anything but hit play to start.

    Has Zidoo actually tried testing anything on this player? So it looks like any time I play a full 3D disc that has a 3D menu and 2D logos, I have to play this back-and-forth game to get the Zidoo to play the 3D properly.

    And on top of that, of course I noticed a bunch of frame stutters throughout as always.

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