How to create a Debug Log

Discussion in 'HDD Media player(RTD 1619DR)' started by Markswift2003, May 10, 2022.

  1. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    The following app can be installed to allow you to create a debug log if asked by the devs.

    https://mega.nz/file/MWpVlKiC#XX4omyIgw2FLgonJVh9BLsKtA1JcZpYj9I70EX7kdHw

    To use:

    1. Install the app

    2. Insert an empty USB key

    3. Run the app and select "Start All" (there are other options but only use those if specifically instructed)

    4. Press "Home" to return to the home screen

    5. Complete the steps required to replicate the bug you have identified. Think carefully about this - what we don't want is megs and megs of useless debug logs to wade through - so only do what's needed to replicate the issue you're having.

    6. Return to the Debug app and select "Stop All"

    7. Remove the USB key and you will see a directory called "rtk_dump" - zip or rar this directory using Winzip/Winrar or similar and then post the zip file as an attachment to the forum.

    As I say, this is only useful if requested by the devs so please don't go posting debug logs all over the forums...


    ** Just a quick note to say that, depending what you're doing at the time the logs are taken, they may contain data relating to file names you are playing or have scanned etc. No data is logged that can identify you or compromise your security in any way, and of course you can open the files yourselves with a text editor to have a look through before sending to see what's in there. If asked by the devs, you can also PM the logs if you don't want to post the files on an open forum **​
     
    Last edited: May 11, 2022
    pcristi, serg fedorov, dr4go and 2 others like this.
  2. Netmask

    Netmask Active Member

    It's a pity Zidoo doesn't automatically produce a "crash report.log" file directly available in Storage folder as the Beyonwiz PVR does (an Enigma 2 clone). Easy to find and upload to whoever. The crash report log is created whenever something goes wrong.
     
  3. Craig

    Craig Member

    After I insert an empty USB drive and launch the debug app, the saved path is /mnt/media_rw/207E32627E3231340/rtk_dump/(current date YYYYMMDD)

    I run through the remaining steps, but no file is generated on the USB drive ?
     
  4. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Are you selecting "Start All"?
     
  5. Craig

    Craig Member

    Yes
     
  6. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Really odd - I've never had it fail.
     
  7. Craig

    Craig Member

    I used a different USB drive, and now it worked
     
    TV11 likes this.

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