Getting a error popup "activation information"

Discussion in 'ZIDOO X9S' started by lostcowboy, Oct 17, 2016.

  1. lostcowboy

    lostcowboy New Member

    I did the 1.2.4 update a few days ago with no problem. I had my zidoo x9 off for the last two days as I was watching dvd's on my blu ray player and the share the same connection to the tv. today I hooked it back to the tv and turned it on. I am getting a popup that says.
    Activation information
    Model: ZIDOO_X9S
    NET MAC: null
    UUID:
    State: Illegal authorized
    Also the wifi is not working, not finding any signals. but all my other devices find the wifi router.

    I downloaded and reinstalled the 1.2.3 update that came with my unit, still getting the error. I have a feeling this may be a hardware problem.
     
  2. spring

    spring Guest

    Hi
    please check the PM.
     
  3. Burick graham

    Burick graham Member

    Same here how can I fix
     
  4. Burick graham

    Burick graham Member

    Did u get it fixed? having the same problem
     
  5. spring

    spring Guest

    i have send PM to you?
     
  6. Laurent

    Laurent New Member

    Same problem for me for 2 days. Is it fixed for u ? How did you do ? Thank you for your help
     
  7. Burick graham

    Burick graham Member

    No still not fixed
     
  8. spring

    spring Guest

    Hi:
    could you give your email?
     
  9. jayleno

    jayleno New Member

    Hi . I have the same problem , did you fix it ?
     
  10. Laurent

    Laurent New Member

    Hi jayleno,
    Spring contact me to do an exchange. I guess this is a problem with the box.
    You may get in touch with him to solve your issue.
     
  11. jayleno

    jayleno New Member

    How can i contact you . Greetings
     
  12. Laurent

    Laurent New Member

    You should get in toucj with the zidoo client service: service@zidoo.tv
    They are good and help me with my problem
    cheers
     
  13. spring

    spring Guest

    Hi
    it because you have delete some config file of the network.
    please upgrade to the V1.2.7 firmware.
     
  14. Burick graham

    Burick graham Member

    That's
    Not true and that doesn't work. Mine did it and I never deleted any files. Also I updated it to the latest firmware and it still does it
     
  15. spring

    spring Guest

  16. Burick graham

    Burick graham Member

    Been trying it all night. When I press the reset then plug the power in it just gets stuck with a boot logo. Doesn't change. Tried multiple times and same results
     
  17. spring

    spring Guest

    can you see the "up_ _" on the vfd?
     
  18. Burick graham

    Burick graham Member

    Dint know what that is
     
  19. HaoSs

    HaoSs Well-Known Member

    ^ The box has a clock on it that also displays some text. like " boot", "up__" " HEIIO" etc.
     
  20. Burick graham

    Burick graham Member

    It Says hello
     

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