Zidoo Support-Kim
Last Activity:
Apr 20, 2026 at 9:56 AM
Joined:
Mar 3, 2025
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Gender:
Female
Location:
Shenzhen

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Zidoo Support-Kim

Well-Known Member, Female, from Shenzhen

SUPER Administrator Zidoo TECH Supporter
Zidoo Support-Kim was last seen:
Apr 20, 2026 at 9:56 AM
    1. runt hopper
      runt hopper
      hi, no idea where to send this, so trying you!

      DMP A6 2nd Gen: I have SSD installed and all my WAV files (ripped via DBPoweramp) installed.

      problems:
      1. tracks that are loaded onto SSD do not all appear in library view. Some albums of 10 tracks show just 5.
      2. Album Artist view only shows Artist name, ie: The Lovin Spoonful appears as just that, despite me tagging Lovin Spoonful, The

      Any ideas?

      thank you
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hi there. Please check the inbox, I'll send you a private message, then could you please provide one of the albums affected?
        Apr 13, 2026
    2. Arunbagawath PA
      Arunbagawath PA
      Dear Kim,

      Z9X 8K, FW v1.3.05 G: Zidoo→Denon X2800H (HDMI 8K Enhanced)→LG G5 (Deep Color On). DV stuck on LLDV only—no TV-LED options in HDR settings. Prior FW showed all modes.

      Tried: Power cycle, HDMI 2.1 cables.

      Q1: v1.3.05 hides TV-LED for AVR passthrough?
      Q2: EDID/settings for LG G5+Denon to enable TV-LED?
      Q3: Safe rollback to v1.3.04_G? Link?

      Thx! Arun (India)
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hello Arun! Q1: there's no option of it.
        Please connect the TV directly to check the Dolby Vision output mode and see how many TV-LED options are available.
        Apr 9, 2026
    3. sbouchet
      sbouchet
      I have a DAC-Z10. So far, it is performing well. Can I get a link or be notified when a firmware update is available?
      I am a member of this forum. I look forward to your reply.
      Stephen
      swb1509@gmail.com
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Apr 9, 2026
    4. jmannz
      jmannz
      Hi

      I have an Eversolo DMP-A6 and its done a recent auto update. Now I am unable to access the eversolo device as its in a constant boot loop.... Flashes the eversolo logo repeatedly.
      1. jmannz
        jmannz
        Apr 1, 2026
      2. Zidoo Support-Kim
        Zidoo Support-Kim
        Hello there, I'll send you a firmware package in private message. Please check your inbox later.
        Apr 1, 2026
        jmannz likes this.
    5. Goodfella
      Goodfella
      Hello. I have a Z30 Pro but cannot update past v1.2.10_G. I have tried downloading updates and OTA with no success. Please help.
      1. View previous comments...
      2. Zidoo Support-Kim
        Zidoo Support-Kim
        Noted. Please check your inbox, then you can send me the About page of it, which contains model, MAC, and current version.
        Feb 5, 2026
      3. Goodfella
        Goodfella
        Thank you. I cannot reply to your message in the inbox. It keeps giving errors
        Feb 5, 2026
      4. Zidoo Support-Kim
        Zidoo Support-Kim
        I see, don't worry. The issue of 1.2.10 has been solved this week, you should have received the update. If not, please let me know again.
        Feb 10, 2026
    6. Ljupco Lekovski
      Ljupco Lekovski
      Dear friends,
      In februari 2025 J bought my Eversolo DMP A6 gen2 from your official Zidoo online store. J was very happy with it but a few days ago suddenly it stopped
      working. It is not powering. J checked the cables, the connections but still it does not power.
      Please advise me what to do.
      Waiting for your reply
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hey, I see. Please check the Inbox, I've sent private message to you : )
        Jan 12, 2026
    7. sabu
      sabu
      Good day,
      Happy New year.
      Kindy help me to fix an issue. I have experienced some distortion when i connect Zidoo UHD 5000 to Mcintosh Ma 352 with XLR cable. I have updated it with latest version
    8. natra
      natra
      Hi, I'm wondering if I can buy a replacement part for my Z3000 Pro I want to buy a new top cover. I managed to dent the one that I got.
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hi. Yes, I'll send you a private message so that you can leave your address there. Before that, please also send a photo of the top cover.
        Dec 17, 2025
    9. Neozombie
      Neozombie
      Hello! I would love to get a diff update for Z3000 Pro from v1.2.10 to v1.2.22 or to 1.2.20.
      I can't find it anywhere...
      Could you help please?!!
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hi, I'll send private message to you. It needs to be pushed by dev.
        Nov 17, 2025
    10. darkeyes909
      darkeyes909
      and chance to add slow motion into the new 8k boxes like the old realtek had? I really miss it.
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hey, it doesn't support slow motion.
        Nov 10, 2025
    11. Alexeydoma
      Alexeydoma
      Dear Kim,My Eversolo A6 doesn't transfer 5.1DSD to my Onkyo5007 receiver(1.3a).When I play 2.0DSD, the sound comes through.If I transfer 5.1DSDviaPCM, the sound constantly interrupts.When I bought the A6, I was hoping for5.1 support.Onkyo plays DSD5.1 from other sources.Which splitter can help?Is there a way to rewrite the EDID file in A6?I really like A6, but I can't give up the good sound of my flagship receiver
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Noted. I will reply to you via PM later :)
        Nov 6, 2025
      2. Zidoo Support-Kim
        Zidoo Support-Kim
        Could you provide your DSD 5.1 files? So we can do some tests of it. You can send to kim@zidoo.tv , thanks.
        Nov 6, 2025
    12. Dr. Audio
      Dr. Audio
      I just did update 1.5.30 and it was supposed to fix the clock compensation on A10. Now neither coax nor optical work at 192 on Apple Music. Frequency of 48 and 96 work but not 192.
      On Qobuz it down res to 48 but plays. On one track it plays at 192 music but it stutters badly. I am using an Anthem AVM 60 for get these readings. Turning the clock compensation off and on has no effect. This needs to be fixed.
      1. Zidoo Support-Kim likes this.
    13. anovick
      anovick
      just ran v1.5.10 update. My DMP-A10 is dark. No lights. Swithed back toggle off and on. No joy. HELP please.
    14. darkeyes909
      darkeyes909
      "Please PM me the page of upgrade on your player". I am not sure what you are asking for.
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        I'm sorry that it has a mistake. I was asking for the screenshot with MAC and the version you have, but soon I found that the Z3000 Pro has no new FW currently. Thanks for your patience.
        Jul 23, 2025
    15. Leworan
      Leworan
      I can't write the whole question.
      There is a 420 character limit.
      1. Zidoo Support-Kim
        Zidoo Support-Kim
        Hi Leworan, please check your inbox. Nice to get your feedback. Next time, creating a new thread or PM me may would be a better and efficient method :)
        Jul 11, 2025
    16. Leworan
      Leworan
      This would be a perfect companion for the DMP series and in my case the final step to drop my dedicated cd player from the rack. I would by this product the release day.
    17. Leworan
      Leworan
      Well, at the end, something like the CD transport Melco D100-B, just more convenient from the value/price standpoint in the usual Eversolo style.
    18. Leworan
      Leworan
      I imagine a chassis of the very same size of the DMP-A6 in width and depth, just of the necessary height to house the internal reading unit, in order to allow a perfect stack below or above the main unit.
    19. Leworan
      Leworan
      Nothing really HiFi or special, on the contrary, just a certified (to read every disk, every time, without any compatibility issue with the streamer) CD transport in a full sized enclosure, which replicate the very same DMP aesthetic language.
    20. Leworan
      Leworan
      Question number two.
      Eversolo's CD player
      What I do really want to see in the Eversolo products catalogue is a dedicated CD player for the DMP series.
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  • About

    Gender:
    Female
    Location:
    Shenzhen
    Tips:
    Eversolo Guides on Official Web:
    https://eversolo.com/Support/faq/guide_target/KBiYl1ZANudKKmVViAFMcQ==.html
    My Email: kim@zidoo.tv
    General Access: service@eversolo.com
    The details can make us help you faster:
    Device Info: Model + Firmware Version + App Version + Input&Output(if relevant)
    Visuals are key! Screenshots / photos / videos of the issue
    Media Issues? Share the file via link or to: kim@zidoo.tv
    Steps you’ve already tried

    Signature

    The details can let me help you faster:
    Device Info: Model + Firmware Version + App Version + Input&Output(if relevant)
    Visuals are key! Screenshots / photos / videos of the issue
    Media Issues? Share the file via link or to: kim@zidoo.tv
    Steps you’ve already tried