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Zidoo reboot when external hard drive plugged

Discussion in 'ZIDOO X6 Pro' started by alex2l, Aug 16, 2016.

  1. alex2l

    alex2l New Member

    Hello,
    I have just received my Zidoo X6 Pro and when I plug my Western Digital external hard drive WD Element (1To NTFS) my Zidoo restart after approximately 30secondes. My hard drive is detected because I can watch a movie or listen music but after 30-45s the device reboot.
    I have not this issue with my Lexar usb flash drive (64Go NTFS).
    Is anyone ever encountered this problem?

    Thank you in advance.
    Alex
     
    alex2l, Aug 16, 2016
    #1
  2. Harlan

    Harlan Active Member

    No. At various times I've directly connected single 2.5 inch SATA laptop drives in USB enclosures to my Zidoo X6 - including a WD Elements 2TB drive. I never had a problem. I eventually purchased a 7 port Amazon Basics powered USB Hub, and something like that may solve your problem.
     
    Harlan, Aug 16, 2016
    #2
  3. HaoSs

    HaoSs Well-Known Member

    Is it USB powered or you have external power ? I have no problems with 2 TB external powered. The recommendation from Harlan is probably your best bet ( powered USB hub ), if its USB powered.

    Also have you tried both USB ports ?
     
    HaoSs, Aug 16, 2016
    #3
  4. alex2l

    alex2l New Member

    Hello,
    I noticed that the device restarts when there are files with this format .m2ts and .m2ts.idx
    After removing these files my HDD works fine.
    Thank you for your help.
    Alex
     
    alex2l, Aug 16, 2016
    #4
  5. PacoRabanne

    PacoRabanne Well-Known Member Beta test group

    WTF!
    Informatics is a stochastic science...
     
    PacoRabanne, Aug 19, 2016
    #5
  6. alex2l

    alex2l New Member

    Yes very strange :)
     
    alex2l, Aug 19, 2016
    #6

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