Hello, I'm new to the forum and have subscribed here because I bought and installed a Z9X-Pro media-player into my home-theater-system. Unfortunately the access to my USB-memory-stick (2TB) attached to the player has been crippled so far on Android 11. I've installed my trusted and favorite file-manager "Total Commander for Android" on the device successfully - but whenever I try to directly access and manage (delete, move, open with a preferred player, download from the net and store) files on my device I will get an error-message instead. The file-manager app has been given proper permissions to access files and media - but still, on Android 11 this can be tricky. My file-manager complains that in order to get specialized access to my USB-storage I would need the proper (hardware-specific?) FILES-APPLICATION which seems to be missing from the Z9X-Android-system altogether. The file-manager suggests that I shoud request the PROPER FILES.APK ("com.android.documentsUI") from my hardware-vendor. So far I have downloaded about half a dozen different generic versions thereof and tried to install them instead - albeit with no success. They either wouldn't install a all producing an error-message that they couldn't be installed or they would install seemingly successfully - but make no difference afterwards. Whenever I try to open such an installed files-apk via the Android-advanced-settings-and-permissions-menu it won't open as on my other Android devices and as a consequence for example I cannot download any media-files through any web-browser as those web-browsers won't be able to access their internal download-location on the USB-drive with the proper files-apk missing. Can anybody help me here by naming a link to where to download a proper files-apk for the Z9X-Pro from - or even better have it sent to my email-address as attachment by the vendor/Z9X-Pro-support-team itself?
this issue is not only for your total commander.. it happens for every application I installed on Z9x pro.. (names I dont remember exactly) applications as simple as somethings like notepad.apk, noteEditorPlus.apk, Editor+.apk whatever.. even if you GRANT the "file access permission" it doesnt change anything.. There is a serious "file rights permission" with the firmware itself.. or maybe "application vs android 11" compatibility issue problem with z9x pro firmware.. but if it would be an application compatibility issue then it would warn us before installing the application.. would it not ?? I hope it will be resolved soon..
Yes, I knew that many apps (all trying to access external storage directly) are affected by that glitch/shortcoming which seems to be a specific issue of the leaned down Android-11-version called "TV-edition". I just mentioned Total Commander because it is the only software I know of which would give a direct hint on what to do about it - namely to request a specific "FILES.APK" for the Z9X-Pro. Of course I did request that "FILES.APK" from the Zidoo helpdesk - but unfortunately haven't heard back from them ever since dating back to the v1.0.75-firmware-release. I am meanwhile in severe doubt if Zidoo even is aware of or understands the problem at hand as several firmware-updates have been released since then, each one "fixing" almost nothing at all. A search on the Internet has suggested some rather diffuse hints that this "FILES.APK" for Android 11 would be incompatible with this unfortunate, crippled "TV-edition" of the OS - but gave no further information on what to do about it or if a certain vendor could write a specific "FILES.APK" for his own hardware at all. So I'm afraid that the whole Z9X-Pro has to be considered pretty much of "a lemon" altogether and that we would be better off by buying another, Windows-based Media-Player in the end as there exists a true plethora of software without any file-access-restrictions for Windows.
If I am not mistaken.. I remember that I read a post about putting those (not working) apk files to a specific folder location on zidoo storage and then restart.. and then it (THE OS) installs these apk files automatically during restart because the OS thinks that these apk files belongs to itself and so the permission issue should be resolved.. but this specific folder location can only be accessed by "rooting the z9x pro" process.. thats why I did not wanna go that way.. : /
I've no idea.. Im not in to rooting posts.. I just came across with that post I mentioned above and it was maybe about z9x or z9s or maybe even somethin else.. I've no idea..
Sounds interesting although this hint seems pretty much worthless without even knowing/mentioning that "secret location". The external support-website "mcbluna.net" gives a method for rooting - yet only for older. RTD1619DR-based models as it seems. Does anyone here know about whether that very same method (via an older Magisk-release and a specific adb-based-.bat-file) would also work with newer RTD1619BPD-based models? It is most unfortunate that the Zidoo-"support" is either THAT incompetent or totally unwilling to help! No answer to specific questions seems to be their understanding of "support"! To give customers the runaround until a later firmware release would seem the maximum they're capable of. Only thing is such promised "upgrades" of the firmware have turned out to be pretty much meaningless in the past.
