Video Matching issues

Discussion in 'General - Guides and FAQ' started by Lee Williamson, Nov 1, 2020.

  1. Lee Williamson

    Lee Williamson New Member

    Hi
    Can anyone help me with an issue I’m having when trying to play mp4 movies from an external hard (same issue with all ext HD’s)
    When I Try to watch a movie it video matches the file first then shows a poster & sometimes a trailer but sometimes the video match doesn’t work and I get a black screen with the title and a play icon, however the file won’t play, nothing happens when I press play. I’ve just updated my firmware to the latest v2.3.35 and problem still persists. It’s not an issue with the files as about 40% won’t play.
    Please help it’s driving me mental
     

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