Screen going black?

Discussion in 'ZIDOO X9S' started by blazingmagnums, Apr 18, 2018.

  1. blazingmagnums

    blazingmagnums New Member

    Hey,

    New to the forums. Finally picked up the X9S but when I am playing an mkv from my external HDD the screen goes black intermittently. Almost as if it's assessing the frame rate/file size/resolution etc. Is this a common thing that's easy to fix?

    Cheers
     
  2. HaoSs

    HaoSs Well-Known Member

    at most is should go black once at the start of the video for 1 second or so. is it same with kodi and with media center ?
     
  3. blazingmagnums

    blazingmagnums New Member

    Yet to try Kodi. Streaming via ZDMC is very hit and miss.
     
  4. HaoSs

    HaoSs Well-Known Member

    streaming ? how about local playback ?
     
  5. blazingmagnums

    blazingmagnums New Member

    Local playback seems to be fine now. But I tried a 2160p file at 23.976 fps and the screen was going black for a second every 10 minutes or so. Is it best to set the resolution manually before playing?

    So far this box is an expensive waste of time.
     
  6. DELUCAS

    DELUCAS Well-Known Member

    Like every thing electrical it all has to be set up right before you reap the benefits .
     
  7. blazingmagnums

    blazingmagnums New Member

    I can't possibly think where I have gone wrong. New power, new HDMI, clean box, formatted HD.

    If there are settings I need to look into can someone help? Every answer is cryptic
     
  8. DELUCAS

    DELUCAS Well-Known Member

    Req to know what file res your playing etc
    What screen you have and is it 4K ?

    Hdmi 4K certified etc
    Length of hdmi lead its used for ?
    Less apps the better
    What app your using to playback
     
  9. blazingmagnums

    blazingmagnums New Member

    Ok, here is the info

    Codec............ : V_MPEGH/ISO/HEVC
    Format........... : HEVC
    Format Profile... : Main 10@L5.1@High
    Resolution....... : 3840 x 2072 pixels
    Aspect ratio..... : 1.85:1
    Bit rate......... : 21.6 Mb/s
    Frame rate....... : 23.976 (24000/1001) FPS

    TV - Samsung MU6400 55"
    HDMI lead 2m
    Apps on box. MX Player, Kodi, Chrome, ZMBC

    The black flash happens when playing via ZMBC and Kodi. MX Player just crashes
     
  10. DELUCAS

    DELUCAS Well-Known Member

    What firmware are you on ?
    And take it screen is 4K without googling it etc
    So no amp inbetween then .
     
  11. blazingmagnums

    blazingmagnums New Member

    Yes, screen is 4k. As for firmware the latest. I tried an update when it came out of the box and said nothing was available. Is this something that needs to be done manually?
     
  12. DELUCAS

    DELUCAS Well-Known Member

    You need to be on st least v2.0.5 or v 2.0.15
    Download on to usb stick
    And update
    On zidoo website under your box version
     
  13. blazingmagnums

    blazingmagnums New Member

    Thanks very much. I'll update and buy a better HDMI and hopefully that'll do it.
     

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