On 4k mode signal loss frequently

Discussion in 'ZIDOO X6 Pro' started by Balda, Oct 22, 2015.

  1. Balda

    Balda New Member

    When I watch a series or a movie and the display is on 4K I get a signal loss. Screen turns black for a few seconds and the signal comes back on again.
    I sometimes have this also in de x6 main menu.

    I switched hdmi cables but the problem isn't solved. I have installed the beta firmware but the problem still consists .

    On the 1080 setting in display the problem seems not to appear.
  2. warren_wh

    warren_wh Active Member Staff Member Zidoo TECH Supporter

    Hello, we have never seen this problem, it seems that your TV is not good for 4K compatibility.

    You can tell us the model of the TV, thank you!
  3. Balda

    Balda New Member

    Yes. It's a Samsung UE55HU7500.

    Before this device I had a open hour Chameleon. There were problems (a lot) but the 4K worked fine.

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