No sound when starting movies, restart receiver then works fine

Discussion in 'ZIDOO X20' started by Tiger88, Feb 9, 2020.

  1. Tiger88

    Tiger88 New Member

    I have a problem when starting movies. There is no audio signal to the receiver.
    If I restart the power button for the receiver, the audio signal work fine.

    Anyone with the same problem? Or know how to fix this

    Its happening using all types of files.
    No problem with MKV audio signal if I use Sony X800 4k Player
    Last edited: Feb 9, 2020
  2. bob

    bob Active Member Zidoo TECH Supporter

    What kind of problem will occur when playing video?
    What format is the audio? DTS5.1?
  3. Tiger88

    Tiger88 New Member

    The sound is muted on start-up. The receiver says it get signal, but no sound
    If I restart the receiver it will work fine. Power button off/on then signal is back as normal

    It happen with both DTS and Dolby soundtrack.
  4. Tiger88

    Tiger88 New Member

    Solved. Change audio setting from HDMI auto to raw. Then no mute issues
  5. bob

    bob Active Member Zidoo TECH Supporter

    very good!

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