Netflix Sign-in Error

Hello every one.

I have been having netflix sign-in error on the X6Pro. It keeps saying "Please make sure that your device has network connectivity and the date and time setting are accurate (-3)" I am running the Netflix app 4.5.2 built 7740 which I installed from Google Play Store on x6Pro

I can sign in using the browser on X6 Pro. I can sign in on other device too. I have also updated to the latest firmware v1.0.38 but still no luck.

Can any one please help

Thanks in advance
shsurury

 

Adjust your time zone.

 

Yes I have already tried it. My date and time is correctly set but it still doesn't work

 

Set "Time Zone" is not only to set right time and date.
From your words is not evident if you have done all steps.
X6 by default is set on a chinese time zone. This gave me some problems in first steps of setting it up.

Else, sorry of have bothered you...

 

Yes I have set the time zone correctly to Australian Eastern Standard time by selecting Sydney.
This is the first thing I did when I booted the x6 pro for the first time.

If there is any other setting I need to check, please advise

 

I have also uninsulated & reinstalled netflix app several time. I have also cleared all cache data. I have even reset the box twice but with no luck

 

Sorry, I can't help you more.

I really hope Zidoo team has some advice to solve your problem.

P.S. have you updated your X6 to latest 1.0.38 FW?
Have you already done the last resort, i.e. full factory reset ?

I absolutely agree, is not a thing I like to do nor suggest... but, sometimes, fully erase ALL configuration file and start from ground up, installing firsly only the involved app and check, may solve problems... or highlight the culprit...

My 2 cents... don't trust me!

 

Hi:
we will check it.

 

hello Zidoo Tech,

any further news on this

can someone please help

 

I was able to sign in into netflix after persistently trying but now it give me Error "Sorry we could not the Netflix Service (12001)

I have already tried all the options specified by Netflix bit no luck

 

I can get huge results by google "Netflix 12001".Apparently Netflix have a unstable service on this.
My suggestion is try to change a network and drop down the video setting of your netflix account.
https://help.netflix.com/en/node/2341
http://www.winphonedroid.com/android-netflix-error-12001/#

 

Thanks for the update freeroc, I have already tried this and it doesn't work on Zidoo X6 Pro. All other devices including Fire TV it works fine