Help me ... Main 10?

VERY SORRY FOR MY BAD ENGLISH

Recently, i have some problem on play mkv with my zidoo x6 pro.
Not an expert, but i think is "Main 10" the problem, can you confirme that?

I see without problem this movie:
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L4@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 0 min
Bit rate : 6 965 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.140
Stream size : 5.84 GiB (86%)
Writing library : x265 2.6+49-7219376de42a:[Windows][GCC 7.3.0][64 bit] 8bit+10bit

but i can see that (or lag if i disable accelerator):
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@High
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 3 min
Bit rate : 4 369 kb/s
Width : 1 920 pixels
Height : 1 038 pixels
Display aspect ratio : 1.85:1
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.091
Stream size : 3.76 GiB (68%)
Writing library : x265 2.6+37-1949157705ce:[Windows][GCC 7.2.0][64 bit] 10bit

what i can do? buy another zidoo?

thanks

 

http://forum.zidoo.tv/index.php?thr...-bit-zidoo-x6-pro-misleading-advertising.673/