HDD can not be mounted

Discussion in 'ZIDOO X20' started by Zwanzig, Jul 6, 2018.

  1. Zwanzig

    Zwanzig Member

    I can not mount the disk - the pocket does not close, you can not insert the disk completely. My HGST 10TB Ultrastar He10 Helium drive, I've tried WD Red 10tb before and the same. I only get an older disk which I have 4tb.
    I thought that SATA disks are compatible. The disk is not larger than the standard ones.
  2. Zwanzig

    Zwanzig Member

    I panicked a bit
    but the problem solved - new WD and HGST discs when inserting need to be lifted up, hold and only close the pocket - they do not slide in smoothly.
    The problem does not occur with new Seagate drives and older WD drives.
  3. DavidWu5

    DavidWu5 Member

    Good to hear that.

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