Device driver issue

I hooked up my PC to the X1 to test the connectivity of Phoenixtools and although the drivers installed after turning off driver assignment, I still get an issue.



I'm running Windows 8.1 and whenever I have encountered issues with other drivers, I usually turn to a more trusty Windows 7 machine but have exactly the same issue.

I noticed that the driver is quite old (24/01/2013, V1.0.0.1) so wondered if there were any updated drivers?

 

hi：
This is the drivers. We will write later in a setup documentation。

 

Thanks spring but those are the drivers that I already have and device manager reports that I already have the most up to date ones when I try to update them.

 

Hi：
You have to "Disable Driver Force Digital Signature" before install drivers for win8.1.

 

I had already done that in order to install in the first place.

 

Hi:
can you upload a pictrue?Your img can't display.

 

I can see the image on the post but try this.

https://lh3.googleusercontent.com/-...7YsE/s462-Ic42/screenshot_20150715_000556.png

 

hi:
The driver install incorrect.Can you reinstall the driver?Additionally, it may be USB power supply shortage.

 

I reinstalled it a number of times and I know it's not a USB power supply shortage as I use it to power all my external drives and to connect to 2 other Android boxes.

Also tried it on 2 other machines with Windows 7 and had the same results.

 

Do you press the key on the back before you plug in the power?

 

Yes I do.