Zidoo UHD5000 - internal hard drives are not displayed

Discussion in 'HDD Media player(RTD 1619BPD)' started by DukeFelix, Apr 15, 2025 at 2:36 PM.

  1. DukeFelix

    DukeFelix New Member

    Today my new Zidoo arrived, and I'm already running into my first problem.

    I have three hard drives: two internal and one external.

    It shows the external one via USB 3. The two internal ones aren't.

    I simply removed them from the Zappiti Reference and put them into the Zidoo.

    They started working, but they can't be found in the menu.

    Formatted in exFAT (FP1) and NTFS (FP2), WD Blue

    When connected via my PC, both hard drives work and content is displayed.

    Finally, I plugged the recognized external hard drive into the Zidoo's internal drive bay.
    It's also not showing up or recognized.

    Is there a problem with the device?
     
  2. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    In the normal course of events you bang a drive in and it just works, no rain dancing around a totem pole needed etc, so something is awry.

    From your description this sounds as simple as a loose SATA cable.
     
  3. DukeFelix

    DukeFelix New Member

    Thank you very much.

    But on both drive bays?

    I formatted a new SATA hard drive to NTFS. This is also not recognized.

    Neither in shaft 1 nor shaft 2.

    I spoke to the dealer on the phone and am now getting a replacement device.

    Kind regards and thanks again for the idea.

    Felix
     
  4. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Unlikely, but possible, or maybe the SATA controller is U/S - excellent service from the supplier though.
     
  5. DukeFelix

    DukeFelix New Member

    I always find it very nice when a thread comes to a proper conclusion after a solution.

    The replacement device arrived today and it immediately recognized all hard drives and is currently creating the PosterWall :)

    This new one solves the problem and I thank you again and wish you a happy Easter.

    LG
    Felix
     
    Markswift2003 and Houbi like this.
  6. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Perfect! Me too - that's great news. Happy Easter too.
     
    DukeFelix likes this.

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