Mark, I'm also hanging out on .42 firmware. My only real complaints are: 1. HDMI syncs seem to fail from time to time, causing a resync loop...
I understand that Zidoo is still squashing a number of bugs with the new lineup but those that made the jump from the Z9X to the Z9X Pro, what...
I know it's a long shot but have you looked at the monthly Synology health reports on your hard drives? I was tearing my hair out trying to get...
YMMV but what ultimately fixed my stuttering issue was replacing an older hard drive in my Synology NAS. One of my hard drives would occasionally...
I'm confident that I've now gotten my random stutter / freezing issues resolved and the ultimate culprit appears to have been some older hard...
Hopefully our log files give Zidoo some insight to the issue. I honestly don’t think it’s the Synology as it can serve the same files up to...
That did the trick, thank you!
Does anyone know where HT 4.0 pulls film length from? Does this come from the the movie db related to the movie or is it reading the local file?...
I had mine on 2.2 but have disabled since looking at the logs. Didn’t have any freezing or stuttering last night after the change but will test...
Agreed, I'm also a software engineering director so understand what they need to be able to isolate the issue. I really like the product otherwise...
Weird the email got rejected, I received a reply from Zidoo Service this morning indicating they had received my attachment and were forwarding to...
service@zidoo.tv
The process linked above for generating the log file worked well and I was able to capture output during a freeze this morning. Based on looking...
Boxer, I was corresponding with Zidoo support via Facebook and they provided me with the below debug instructions. I plan to try this tomorrow...
Boxer, How frequent are the freezes / stutters now? In my case they seem to have mostly settled down, though I do still see an occasional freeze...
While digging deep into the posts here trying to remedy my Z9X video stuttering issue I came across a post that indicated the primary reason Zidoo...
I still need to do some additional testing but looks like I may have resolved my audio / video stuttering issue with my Z9X connected via SMB to...
What’s the best channel for getting in touch directly with Zidoo support? I’ve tried the Facebook Messenger route but no reply yet.
Has anyone had any luck getting this fully resolved while using a Synology NAS to serve full 4K files to the Zidoo Z9X? I've been struggling to...
I've done both of those things and still no improvement. Playing the same files via Infuse on AppleTV has no issues. I should note I've tried both...
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