I Have whit the Z10 Pro a problem whit Dolbyvision i use Z10-Pro_P_v6.4.62_202304191141_ota-package this is the last image, but Dolbyvision have not good pictute and crash
Can you describe the issue in more detail? What is not good about the picture quality? can you please post mediainfo of the file that crashes the device? What are your HDR settings in the Zidoo?
The Z9X also has the same problem, I will explain it well ... the image shakes and then often no sound and at a certain moment the image stops and then it is black. the HDR setting is set to automatic
General Unique ID : 318991914219694714511446329714921112134 (0xEFFB9BA35A3DEEDAD222B938476F0246) Complete name :BluRay 2160p DV HDR DTS-HD AC3 HEVC NL-RetailSub REMUX\ BluRay 2160p DV HDR DTS-HD AC3 HEVC NL-RetailSub REMUX.mkv Format : Matroska Format version : Version 4 File size : 48.5 GiB Duration : 1 h 54 min Overall bit rate mode : Variable Overall bit rate : 60.7 Mb/s Frame rate : 23.976 FPS Encoded date : 2022-03-31 17:48:42 UTC Writing application : mkvmerge v66.0.0 ('Josie') 64-bit Writing library : libebml v1.4.2 + libmatroska v1.6.4 Video ID : 1 ID in the original source medium : 4113 (0x1011) Format : HEVC Format/Info : High Efficiency Video Coding Format profile : Main 10@L5.1@High HDR format : Dolby Vision, Version 1.0, dvhe.07.06, BL+EL+RPU, Blu-ray compatible / SMPTE ST 2086, HDR10 compatible Codec ID : V_MPEGH/ISO/HEVC Duration : 1 h 54 min Bit rate : 55.7 Mb/s Width : 3 840 pixels Height : 2 160 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 23.976 (24000/1001) FPS Color space : YUV Chroma subsampling : 4:2:0 (Type 2) Bit depth : 10 bits Bits/(Pixel*Frame) : 0.280 Stream size : 44.5 GiB (92%) Default : Yes Forced : No Color range : Limited Color primaries : BT.2020 Transfer characteristics : PQ Matrix coefficients : BT.2020 non-constant Mastering display color primaries : Display P3 Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2 Maximum Content Light Level : 192 cd/m2 Maximum Frame-Average Light Level : 82 cd/m2 Original source medium : Blu-ray Audio #1 ID : 2 Format : DTS XLL Format/Info : Digital Theater Systems Commercial name : DTS-HD Master Audio Codec ID : A_DTS Duration : 1 h 54 min Bit rate mode : Variable Bit rate : 4 374 kb/s Channel(s) : 8 channels Channel layout : C L R LFE Lb Rb Lss Rss Sampling rate : 48.0 kHz Frame rate : 93.750 FPS (512 SPF) Bit depth : 24 bits Compression mode : Lossless Stream size : 3.49 GiB (7%) Title : DTS-HD MA 7.1 Language : English Default : Yes Forced : No Audio #2 ID : 3 Format : AC-3 Format/Info : Audio Coding 3 Commercial name : Dolby Digital Codec ID : A_AC3 Duration : 1 h 54 min Bit rate mode : Constant Bit rate : 640 kb/s Channel(s) : 6 channels Channel layout : L R C LFE Ls Rs Sampling rate : 48.0 kHz Frame rate : 31.250 FPS (1536 SPF) Compression mode : Lossy Stream size : 523 MiB (1%) Title : DD 5.1 AC3 Language : English Service kind : Complete Main Default : No Forced : No Text #1 ID : 4 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 1 h 47 min Bit rate : 81.8 kb/s Frame rate : 0.347 FPS Count of elements : 2232 Stream size : 62.7 MiB (0%) Title : Nederlands (PGS-retail) Language : Dutch Default : Yes Forced : No Text #2 ID : 5 Format : UTF-8 Codec ID : S_TEXT/UTF8 Codec ID/Info : UTF-8 Plain Text Duration : 1 h 47 min Bit rate : 51 b/s Frame rate : 0.173 FPS Count of elements : 1116 Stream size : 40.7 KiB (0%) Title : Nederlands (SRT-retail) Language : Dutch Default : No Forced : No Text #3 ID : 6 Format : PGS Muxing mode : zlib Codec ID : S_HDMV/PGS Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs Duration : 1 h 46 min Bit rate : 41.5 kb/s Frame rate : 0.463 FPS Count of elements : 2954 Stream size : 31.5 MiB (0%) Title : Engels (PGS) Language : English Default : No Forced : No Menu 00:00:00.000 : en:Chapter 1 00:11:18.970 : en:Chapter 2 00:19:12.568 : en:Chapter 3 00:31:06.364 : en:Chapter 4 00:38:23.551 : en:Chapter 5 00:44:21.826 : en:Chapter 6 00:53:05.599 : en:Chapter 7 00:59:44.289 : en:Chapter 8 01:08:48.583 : en:Chapter 9 01:16:27.708 : en:Chapter 10 01:26:17.339 : en:Chapter 11 01:38:30.780 : en:Chapter 12 01:48:02.976 : en:Chapter 13
Does it shake from the beginning? Did it happen with earlier FW as well? Playback via network or external drive?
Yes it vibrates from the start, and yes it is with all dolbyvision Movies. And it also happens over the network and also with the external drive, and it has long been the case with Dolbyvision files
That is super strange and I’m definitely not experiencing this. Also weird that its on both players. Do a factory reset on one player and try again. Also use the recommended settings for audio and video.
