Z9X Ordered from zidoo.tv stuck in shipping

Hi All,
I just ordered my Zidoo Z9X and am looking forward to my new toy. Unfortunately, it seems to be stuck in the mail. 4PX is the shipping company and for the past 4 days the tracking's last entry is:

Postal code & city mismatch
May 01 2026 10:19 pm · Nancheng

Has anyone else had this? I tried emailing shop@zidoo.tv, but have had no response from them and I am getting concerned... that's why I'm reaching out to fellow (hopefully soon) Zidoo owners

 

@Zidoo Support-Kim , can you help out here?

 

@Danie , just a heads up - we may not get a reply for a couple of days as it's May Day Holiday in China from 1st - 5th May.

 

China has a LOT of holidays. lol

 

That might explain the duration it's been stuck Let's hope we see some action from tomorrow

 

And they have dragons - you can't beat a holiday with dragons!!

 

Looks like they are settling in for a real good time... because they have Dragons AND my Zidoo

 

Fellow enthusiasts... I got this feedback this morning:

Hello. Sir
Do not worry, we have contact with logistics service provider to solve the problem.
The shipment will go on soon.

Thank you all for piling in on this. I really appreciate the community spirit in this forum.

 

Glad to see that you have received the reply.
Generally the issues around order will have faster response via email, due to the division : )
Of course, if waiting too long and I find it, I can ask the team for the latest process.
I'm still checking the alerts from the holiday...

 

ps.
Our May Day holiday is for celebrating Labor Day.
There's always a “makeup workday” system — people need to work extra days before/after the holiday for a longer continuous break. Like I will on duty tomorrow as well. It’s normal here, even if it feels unusual in some countries ;-)

But there's too crowded during holiday, I expanded the holiday one more day for my trip(for a cheaper flight QWQ)

Just many of them, especially the traditional days in China happen in the first half of the year : )