My Z10 Pro stopped working today. When starting a video it plays for a few seconds (3 to 13) and then freezes, A couple of times the back button was able to get me back to the menu but all the rest of the times I had to power off to get out of it. Yesterday it worked and today, with no changes, it doesn't. Any suggestios?
As a follow up, I sent this today to Support: Yesterday I wrote for help with my Z10 Pro not playing media files. I have been testing, trying to quantify the problem. I have found that files I have previously started and did not finish can still be played. When I start these files I receive the option to continue or start from the beginning and they play fine either way. All other files that have not been played before stop after a few seconds. I hope this can help diagnose the problem. Thank you.
At the suggestion of Zidoo support, I did a factory reset. At while I lost all settings and which episodes had been watched, it did correct the problem.
I can't find a listing for firmware version. In the "About" section I have software ver V1.0.95_G, Android 11. I bought it a year ago and have not updated the firmware.
That version you posted, I have no idea what that is since it doesn't show on any site for this model. This is a well known UK seller for these units forum thread including the recovery file link; https://www.futeko.com/newforum/index.php?topic=4888.0 This is Zidoo's site, thou it isn't the most recent F/W version; https://www.zidoo.tv/Support/downloadList/target/7ogeLPHKQt1KKmVViAFMcQ==.html If you go with the recovery flash file, here are the instructions; https://www.zidoo.tv/Support/support_guide/guide_target/e[ld]APLKUfGaDeq7k9e[ld]3ulg==.html This seems to be another site for the flash recovery image; https://www.mcbluna.net/wp/zidoo-recovery-images/#z10pro This is the most recent upgrade version that doesn't show on Zidoo's web site ; v 6.4.62. 19-APR-2023. It also has the "emergency recovery flash file to get back to the original state of the unit': http://forum.zidoo.tv/index.php?thr...-z9x-z10-pro-z1000-pro-uhd3000-release.95542/
Keep us posted. Just watch the procedure to either upgrade the F/W or restore a image file. The procedures are different.
