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X9 Ceased Outputting Sound

Discussion in 'X9' started by EddNog, Jul 22, 2025.

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  1. Luxsin

    Luxsin Moderator Staff Member Zidoo TECH Supporter

    The subwoofer connector is mounted on the motherboard, no any cable connection like headphone jet. Please make sure you enable the subwoofer function (on the X9 or through control APP), also increase the volume of music source to high level, and try again.

    As for instruction on how to open the top cover, there are 4 screws on the top of the rear panel, remove the two screws in the middle, and then you can lift up the top cover.
     
    Luxsin, Sep 11, 2025
    #21
  2. dukduk671

    dukduk671 New Member

    My unit stopped working. No life on the VU meter either
     
    dukduk671, Sep 30, 2025
    #22
  3. Luxsin

    Luxsin Moderator Staff Member Zidoo TECH Supporter

    Would you please provide more detail information of your unit and send an email to support@luxsinaudio.com?

    We would like to know
    - What country you are located
    -The unit works before, and suddenly stopped working?
    - what input/output you used?
    - what firmware version you were used?
    - Is the touchscreen working properly?
    - have you tried restart/reset the unit?
     
    Luxsin, Sep 30, 2025
    #23
  4. dukduk671

    dukduk671 New Member

    It power cycled like 6 times on its own and it works now. ‍♂️
     
    dukduk671, Sep 30, 2025
    #24
  5. Luxsin

    Luxsin Moderator Staff Member Zidoo TECH Supporter

    Would you please let us know which firmware version you are using?
     
    Luxsin, Sep 30, 2025
    #25
  6. dukduk671

    dukduk671 New Member

    Newest one. I forgot the number but I always update fw
     
    dukduk671, Oct 2, 2025
    #26
  7. Luxsin

    Luxsin Moderator Staff Member Zidoo TECH Supporter

    Please send an email to support@luxsinaudio.com, we will send you a special firmware for troubleshooting. Thanks
     
    Luxsin, Oct 9, 2025
    #27
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