Both the Luxsin X8 and X9 use the same Wi-Fi module, AP6256. This chip is widely used in many embedded and consumer devices and is considered a mature and reliable solution. Unlike platforms with open-source drivers, the driver for this module is maintained by the chipset vendor. As a result, updates and optimizations typically require us to collect user feedback and work with the vendor to coordinate driver improvements. Wi-Fi connectivity can also be affected by factors such as router configuration, channel selection, signal environment, or network security settings. For better compatibility, we recommend using the following Wi-Fi channels on your router: 2.4 GHz: Channel 1, 6, or 11 5 GHz: Channel 36, 40, 44, or 48 These channels generally provide the best compatibility and avoid DFS channels, which some devices may not support reliably. If you are experiencing connection issues, you may try adjusting the router channel or switching between 2.4 GHz and 5 GHz networks. If the issue persists, please let us know which country you located, your router model and Wi-Fi settings, and we will be happy to help investigate further. -Luxsin
Hi I have a problem with wifi connection in my X8. I am located in Belgium and my router is sagemcom f3896lg-tn. Could you please provide a fix? Thank you
Please let us know some more detail of the wifi connection issue. Are you not able to connect the X8 to your router completely? or the connection dropping occasionally? what is your wifi setting (WAP 3/2, 2.4G or 5G)
When I launch the control app from my Macbook Pro, it works fine in the beginning. However, after a few minutes, the app becomes a white page because it does not find X8 anymore in the network. After that, I went to wifi setup in X8, it was not showing any network and keeps lagging with the icon 'In Progress'. Even when I disable and enable wifi again it does not fix the issue. I have to restart X8 to have it in the network again
Would you please send an email to support@luxsinaudio.com, we will provide you a special firmware for validation, if you are willing to support on this test. Thanks
My X9 is failing to connect to both of my WiFi routers. One is from Optimum, my cable provider, and the other is an eero 6. I updated to the latest firmware, 2.0.0.4, by USB flash drive, and it is still failing to connect. It sees both SSIDs, but after I put in the password, it says WIFI Connection Failed, same for both WiFi routers. -Ed
Could you please confirm if you were able to connect to these two routers before, or is this your first time trying to connect? Also, are you using 2.4GHz or 5GHz Wi-Fi? One more thing , does your Wi-Fi password contain any special characters?
No special characters in the passwords. We have set the X9 up in the past with at least one of these routers. -Ed
Is your SSID using 2.4G, 5G, or a combination of both? If you are using a 5G connection, could you let us know which channel it’s currently on? Please try switching the channel to 40 and test again.
You were previously able to connect to your router, but recently the device has been unable to connect to Wi-Fi, even after updating to the latest firmware. We recommend backing up your settings and performing a factory reset. If the issue still persists, please try setting your 5GHz Wi-Fi channel to 40 and test again.
Please send an email to support@luxsinaudio.com, we will send you a special firmware to validate the wifi connection issue.
I have sent an email requesting the special firmware for testing. I have tried a further two more WiFi networks in a completely different location and also tried factory reset and still it cannot connect. -Ed
Thank you... I downloaded the firmware to a USB flash drive and updated my X9 with it. I attempted again to connect to three different WiFi endpoints (my own FIOS gateway, my eero 6 router, and my iPhone 17 Pro's hotspot) with no luck, all saying WiFi connection failed. I then did a factory reset on the X9 and attempted one more time to connect to all three of the endpoints and still no luck. -Ed
If the X9 also cannot connect to a mobile hotspot, this does not appear to be a Wi-Fi driver related issue. Please try opening the top cover of the X9 (you can remove the top cover by unscrewing the two screws located at the upper middle position on the rear panel), and check whether the Wi-Fi antenna cable is properly connected to the mainboard. Also, please make sure the external Wi-Fi antenna on the back of the X9 is securely tightened.
Outside antennas were securely attached. Just as a test, I tried swapping the two antennas around but it didn’t help. I then opened the top cover as per your instruction and found no problems; both antennas are properly connected. I responded to the email with pictures. -Ed
