ROON Problems

A quick update: Support contacted me today. It was another very friendly email. Lacking a Roon test environment, they can't reproduce my problem. They can only suggest that a solution might be included in future firmware versions, but they can't guarantee it. I'm still waiting for feedback from Roon itself regarding their certification process; I hope to receive a response. Support offered to take the device back. I'm not sure yet if I want to. I'm a bit perplexed at the moment. I would still appreciate hearing from a reader who uses Roon with the DMP-A8 Gen2. Then I would at least know whether the issue lies with the device or not. I also hope that the developers in China will test Roon playback; then we would also know if the device works there. I'll keep you posted...

 

Hi, I have A8 GEN 2, connected over fiber and integrated w/ ROON and never an issue, see below. Running the latest beta firmware and latest ROON. ROON is the official container I run on unRAID, music is on the same unRAID instance.

 

Hello,
thank you so much for your feedback. If Roon works for you, then the problem must be with my device. Could you please confirm again that changing the playback position within a track works without any delay and without skipping to the next track? I would be very grateful for an answer! It doesn't work for me at all. Playback usually works, occasionally with a dropout (brief interruption of playback), but changing the playback position (jumping to a different position within the current track by clicking on it in the Roon app at the bottom) practically never works. Playback always stops and it skips to the next track. I'll try to upload a few videos of this here. Thank you for your help.

 

No, issue, changed position multiple time and was instantaneous. If anything changes, I will post here.

 

I looked at the pictures again; the second picture shows streaming to a T10, not the DMP-A8 Gen2, and via AirPlay, which is a completely different setup. I'm surprised you're using AirPlay (not the best choice in terms of quality) with such high-end devices. Or have I missed something? I've never tried AirPlay myself, but it's worth a shot, though it doesn't make sense with these devices in my opinion.

 

Good catch, switched to the A8 and same behavior, all good.

 

Update, experiencing the same issue as Andreas. So, it seems to be an A8 G2 issue.

 

That’s very interesting. Thanks for your information. If you have some news, please post it here. With this information, Eversolo have to give us an update. If this is a global problem, than Roon remove the Roon Ready certification.

 

Hello,
Hello,
I tried disabling the native connection for the DMP-A8 and enabling AirPlay playback, just like you did in your first post. Interestingly, the device then shows up as a T10, not the DMP-A8 Gen2. It looks to me like they used copy and paste in the software... With AirPlay, the DMP-A8 behaves exactly as you described. There are no playback problems. However, the connection is subject to significant quality limitations because the signal always has to be converted. AirPlay isn't really intended as a high-end transmission protocol; it's more suited to smartphones ;-) Switching back to the native RAAT connection, the problems immediately reappear. So it's definitely a software bug. Because of this, I can't understand how the device could have received Roon-Ready certification, since, to my knowledge, Roon tests devices very thoroughly, and it's a seal of approval for customers, assuring them that the device will work flawlessly with Roon. Since the Roon connection works flawlessly in other Eversolo devices (like my DMP-A6), I can't understand why it's causing problems in a newer device. The underlying software must be the same, and Eversolo has plenty of experience with Roon integration. I'm surprised there's been so little feedback on this issue. Okay, the device is new, but it's already undergone extensive global testing. Unfortunately, this forces me to revise my extremely positive opinion of Eversolo. I'll be returning the device, as I don't know when, or even if, the problem will be fixed. But for a device costing over €2500, it's unacceptable that we, as customers, are expected to be conducting beta testing. I'll keep you updated on how the support process goes. Thanks for your help. If there are any further developments, I'd appreciate more posts... Best regards, Andreas