New Z9X Pro Constantly Rebooting

Hello there. Purchased a Z9X Pro this week and managed to set it up today. I plugged an external 5Tb drive into USB containing many of my 4k remuxes from my discs. It was ok until I plugged in the hard drive. The movies did not show in the media centre but could access them via the drive. Then the problems started. Initially it would start scanning then reboot itself but now it’s just constantly in a cycle of rebooting. Has anyone else had this issue please ?

 

Did you ever figure this out? I just got one and it’s doing the exact same thing / 5tb external drive

 

I have the same issue, starts scanning and then reboots. Also reboots when i try to play a 3D iso file. Why? How did you guys fix it? On the latest firmware

 

Sounds like too much power drain on the USB port. Are the hard discs externally powered?

Another thing that can cause issues are odd partitions on hard discs - for example Western Digital used to have a nasty habit of adding a virtual CD-ROM partition on some external drives which used to brick certain boxes.

 

Yes the hard drive is externally powered. It is a Western digital hard drive but there is no cd-rom partition on it that i can see in disk utility. Whay is the ideal format of the disk for zidoo to access?

 

I should mention when it tries to scan my library in the home theatre it also ends up crashing and rebooting

 

Must admit I've never used USB hard drives so others who do may be able to answer better.

However I've had experience of a Western Digital drive causing havoc with an older Zidoo box years ago and it transpired to be the partition where it stores its WD Utilities - I know you said there is no CD-ROM partition, but does you drive have more than one partition?

If it's a standard drive with a standard partition formatted as say NTFS I can't see why it'd cause the problems you're seeing.

 

Thanks for your reply Mark!

After trial and error i realised it was the hard drive it hates. It was formatted as OSX journaled extended. Zidoo clearly doesn't like this so I have formatted it as NTFS instead and am copying over the iso files now to see if this was the issue. God I hope thats all it is or I'm going to have to get rid of it.

I connected the oroginal hard drive usb to a mac mini and made it act like a smb share and the zidoo could connect to that fine but some of the iso files (over 30gb still stutter) I'm hoping the direct usb connection will work once the files copy over to the NTFS drive.

Funny thing is kodi seems to play the iso files fine and without stutter, albeit only in 2d.

If not usb what do you use to connect files to the zidoo?

 

I suspect that'll be it

 

For whatever it's worth, my system is a Z20 Pro with one internal HDD and one external USB HDD (externally powered).
Both Exfat formatted with a MacBook Pro. Some of the MKV files are over 50 GB.
Over a year of use and not a single problem (with one exception when I tried to do file compression with Handbrake and the system didn't like it. Reverting to MKV solved the issue).

 

Thank you, if all else fails I'll try exFAT but I thought it could only do a max partition size? I can't remember what that is now

 

FAT32 has indeed a max file size of 4GB but exFAT goes up to 1.84 exaBytes.
The problem with exFAT is "no journaling" and files could get corrupted when transferred. That's why I have 2 other HDD for backup and I use CCC to transfer files to them (with the option "verify after write" enabled).
And obviously I also have the original DVD's and BD's.

 

For anyone in the same situation and finds this thread it was 100% because of the way the HDD was formatted. It doesn't like osx extended journaled. I made it NTFS and all is working smoothly.

 

Glad it's sorted!