Eversolo's all Hi-Fi equipment in the DMP and Play series are now compatible with Qobuz Connect

Thanks Kim. Yes I will tomorrow.

 

I saw that you mentioned elsewhere that the interruptions being experienced was being dealt with as a gapless issue. I previously switched off gapless in settings, but it did not resolve the issue I am experiencing.

 

I am sorry to say, that the interrupts between two tracks in qobuz connect is N O T solved with 1.4.76
Played all albums for example of Alan Parsons Projekt streamed by the qobuz app.
The first or running track ends smooth as expected. Then, when the next track should gapless start, there is ONE stutter! Let`s say, the first tone/note of the next starting track ist cut/interrupted and then repeated (sounds twice) before track plays as expected.

 

Yeah I see no change . Still a problem.

If Wiim can do Qobuz Connect correctly , certainly Eversolo can.

I have tested the Wiim Pro and the Wiim Pro Plus and both work with Qobuz Connect flawlessly.

 

Hopefully you can open and play this video. Should the right timer on the song be moving because it says the same ?

 

https://share.icloud.com/photos/008soWkaQqqx78bhi4TKYybyg

 

Here you go Kim. I gather you have to download it to play. Hope it is helpful. The glitch is obvious shortly after the second track begins to play.

 

Hi Kim, was the video I pos

Hi Kim, was the video I posted last Saturday helpful? I installed the update 1.4.60/1.4.76 following the online prompt this morning. I can say that it has not at all resolved the interruption shown in the video sent to you when using Qobuz Connect. However, there is significant improvement to the same issue when using Spotify Connect. Fairly consistently if a track is selected in Spotify the interruption will occur for that track, but usually not for the following tracks if allowed to play.

 

You posted it on Saturday. On Monday you state there is not much of an improvement... don't you think people during the weekends, usually, do not work...?

 

Hey, sorry for the delay. I was on our Dragon Boat Festival vacation last 3 days, and I'm back to support now. Thanks for your patience.
I've submitted this video and other details you offered to our engineer, and I will update the info.

 

Thanks Kim. I appreciate it. I wasn't sure I had submitted the video in the way required.

 

Hey. Your videos are relatively straight forward.
Could you please capture the log of the process of interruption? Thank you!

You can follow the steps:

1. Preparation

• Download the tool: http://apidl.zidoo.tv/app/RKDebugTool_DMP-A6.apk
  
  
• Prepare a USB drive or use the built-in M.2 SSD
  

2. Capture Logs

① Install the app, connect your USB drive (or ensure SSD is installed), then open Realtek Debug from your Apps menu.
② In the app:

• Check the LOG path at the top (should show your USB/SSD)
  
  
• Tap Start All → Press Home/Back to run in background
  
  
• Reproduce the issue you’re experiencing
  

Important: Do NOT remove the USB/SSD during logging!

③ After reproducing the issue:

• Reopen Realtek Debug → Tap Stop All
  

3. Share Logs

• Go to your USB/SSD’s root folder → Open rtk_dump
  
  
• Compress the log folder (named YYYY/MM/DD)
  
  
• Send the zip file to me, I will forward to our developer once I receive.
  

 

I have attached a Wiim Pro to the Eversolo to play Qobuz Connect properly with the optical in port.

Embarrasing.

 

I also noticed that when I select a piece of music while it's playing and press play next, there's often a brief cutout.

 

Interesting thing I noticed is if I play a song for a bit then hit the reverse button to start playing the same song , the following song will not have the audio cutout that it usually has.

 

Honestly I cannot listen to these glitches on the next song playing anymore. They happen too frequently and ruin the music experience.

Please Eversolo take care of this . I stick with Roon for now.

 

Hi Kim. I did download the Debug app to a USB stick, but did not take it further. Having updated with the combined 1.4.60/1.4.76 I find the sound using the Eversolo app to be improved greatly, whereas before the Qobuz app sounded better. I am happy now to use the Eversolo app going forward.

 

Hello all. The glitches in Qobuz Connect is improving. The next firmware update will address the issue.

You can fill out this form to receive the new firmware in advance when it's available:
https://forms.gle/1GRTq3Pv7ZTjk9iG9

Thanks for your patience.

 

Hi, please introduce this to Zidoo UHD8000 - As advertised, it includes all Eversolo Music Services