I have posted it in some threads already but i not received any attention. On all my Eversolo devices, i have a DMP-A6 Gen2 ME, DMP-A8 and T8, Qobuz has a very annoying issue. During playback, the music stopps suddenly, then continues, or it jumps to next track. On the Qobuz app you can see it is playing, you see it is not playing on the device. Using the Eversolo app for Qobuz has same issues. Sometimes it is also stopping and not continuing, i need switch Qobuz app to local output (phone/ipad) and then select one of the players again and restart the track. This is unchanged since last SW releases, including 1.5.60. I'm using a well working, low latency switched network, devices aren't on WiFi. The internet connection has also enough bandwidth, no pkg losts, low latency (Qobuz also for sure caches so this even shouldn't have much impact). This must be some issue with the DMP/T software. I really need here help from Eversolo, mails to Eversolo support aren't being answered so i hope someone here from the DEVs will read it. Is there anythign i can adjust, enable logs and share? There are no really specific settings for Qobuz. i'm using local (SSD)/network files mostly, some Qobuz and very rare Apple Music via the HiRes on device app. Issues coming only using Qobuz.
Similar problems with Qobuz Connect. Once in awhile, tracks terminates terminates prematurely and next track begins. Also, it seems that when i start a playlist, it does not begin to play until i press the Next button. and of course, i have to hit the Back or Previous button several times to go back to first track. T8 team needs to address these issues soon.
Does anyone know a way to contact Eversolo support and receive an answer? The mail suport they offering is just a /dev/null interface, i need get this Qobuz issue fixed, it is brain eating.
You may well need it, buit there are also a lot of other users out there, who might "need get this ... fixed". Now, can you tell me how Eversolo could prioritize YOUR issue and not OTHERS? If it will come, it will come. When? When it's done. A bit of politeness is always welcome.
Unfortunately, I don’t have a way of knowing whether or when someone might look into it in the future. Also, replying to an email I sent to official support is a basic level of politeness I would expect as a customer. Not responding at all—without even a receipt confirmation—comes across as poor support.
