Restore procedure does not work

Discussion in 'ZIDOO X6 Pro' started by Egidio Ghiorzo, Apr 25, 2017.

  1. Egidio Ghiorzo

    Egidio Ghiorzo New Member

    I decided to flash my X6 Pro trying to fix last days problems:

    1) very slow to boot
    2) only Zidoo Logo showed without booting

    I tried to use the factory reset button but no boot console appeared.
    So I followed the instructions to flash X6 Pro (links below)

    http://forum.zidoo.tv/index.php?threads/how-to-flash-x6-pro-box.605/
    https://aubreykloppers.wordpress.com/2016/03/13/zidoo-x6-pro-v1-0-33-update-procedures-in-english/

    But nothing happens, no "LOADING" message displays on FactoryTool V1.39.
    I used Windows 7 PRO 64bit

    Could someone help me ?
    Maybe the appliance is completely gone ?

    Best regards,

    Egidio
     
  2. HaoSs

    HaoSs Well-Known Member

    did you also install the drivers ?
     
  3. Egidio Ghiorzo

    Egidio Ghiorzo New Member

    Yes, I have also installed drivers using also DriverAssistant.
     
  4. HaoSs

    HaoSs Well-Known Member

    does the flash program even detect the box over USB ?
     
  5. Egidio Ghiorzo

    Egidio Ghiorzo New Member

    No, the flash program does not detect the unity.
     
  6. HaoSs

    HaoSs Well-Known Member

    then its a problem with cable/driver/windows , can't really tell
     
  7. Egidio Ghiorzo

    Egidio Ghiorzo New Member

    I add also a note: when I connect the unity to the Pc with otg cable the blue light switches on.

    Egidio
     
  8. PacoRabanne

    PacoRabanne Well-Known Member Beta test group

    Egidio Ghiorzo, it's correct, the unit MUST NOT be powered in the usual way, only by USB cable.
    Are you sure the A male-A male USB cable have all the wires needed? Sometimes USB cable are only "for charge" so don't have signal wires, even not probable in a A-A-cable...
    Anyway I did a flash only once, and was a pain to find the correct timing sequence to make X6 Pro detected by my PC.
    My advice is try, try and try again. I've not a rule of thumb to suggest.
    Else, there is some HW problem, ask for a substituition (if still under warranty).
    Good Luck!
     
  9. lnchu

    lnchu New Member

    This procedure by Ivan Ivanov works everytime.
    http://forum.zidoo.tv/index.php?threads/how-to-flash-x6-pro-box.605/
    #13
    1. Unplug Zidoo Power Supply Unit (PSU) and put it somewhere. Do not use it.
    2. Install drivers from DriverAssitant v4.3 on your PC
    3. Launch FactoryTool v1.39 and load the firmware image file.
    4. Take USB 2.0 Male to Male cable and plug it in PC USB port.
    5. Using pinpoint push and hold "Reset" button in Zidoo box.
    While holding the button plug another end of the USB cable to USB/OTG port of the box.
    You will see "Loader" name appeared in "Device Type" column of the FactoryTool.
    6. After this just click on "Start" button and wait for the firmware flash to complete.
     

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