Please help me connect to Ubiquiti UNAS-Pro

Discussion in 'General' started by Jason McCoy, Apr 11, 2025.

  1. Jason McCoy

    Jason McCoy New Member

    I bought this NAS, and I exposed shares via SMB and NFS. On my windows machine, I can hit the shares just fine over SMB e.g. \\192.168.1.181\Movies

    But with the Zidoo, no SMB shares show up for the UNAS. I do see SMB shares from my various windows machines. But the Zidoo will not show SMB shares from the UNAS. Like, it scans for SMB and only find the windows ones.

    Please help!

    So, I ended up connecting via NFS, and it kinda worked. The zidoo loaded a NFS share and added my movies. However when adding a second NFS share, the Zidoo thinks its the first NFS share! It seems like a bug where it only recognizes one NFS share.

    I am very frustrated, I just want this to work!
     
  2. suthipat

    suthipat New Member

    the smb path under Zidoo should be something like smb://192.168.1.181/Movies
     
  3. Jason McCoy

    Jason McCoy New Member

    When you go to sources, and choose SMB, my NAS device at 192.168.1.181 does not show there. Also, I dont see a way to manually type an address either.
     
  4. Nevy P

    Nevy P New Member

    Hello Jason,

    You haven't stated what model of Zidoo media player you have got (i've got a Z9s)
    The media player should find the SMB shares with no problems.
    On my Z9s i would navigate to: Media Center - SMB - Rescan SMB - Accurate Scan - (you have also got the option to add SMB shares manually)
    If your shares are 'browseable' with 'guest access' the media player should connect to them with no problems
    If your shares get found you can then go to 'Sources' in Home Theater and then select them as your media locations

    Nev
     
  5. Jason McCoy

    Jason McCoy New Member

    Yeah, sorry its the UHD3000.
    Yeah so when I go to home theater > sources > SMB > rescan, My windows shares show up, but NOT the UNAS-Pro ones. Note: I can see these shares from other non-linux machines, so I know its working. Here is the thing. The shares cannot be anonymous, you must login. Maybe thats the problem? I wonder if they are not browsable becasuse they need a login. The UNAS-pro does not let you do anonymous shares.
    How do you manually add a share name? I see no option here to type one in, only to scan for it. What button do you hit to get a manual input?
     
  6. Nevy P

    Nevy P New Member

    OK Jason,
    I think the menus may differ on our two machines.
    The media player should connect to the shares without using the Home Theater application - once the shares are connected then you add them as sources.
    The media player can play your movies etc without the Home Theater app.
    Ive have included photos of my Z9s showing the menus i have been referring to make things easier.
    I hope this helps you out a bit - maybe you will have to dig around in your settings but on my system hitting 'rescan SMB' button pulls up all the options for scanning and manual input.
    Even if they are anonymous they should still show up but will ask for your credentials to login.

    Nev
     

    Attached Files:

  7. Jason McCoy

    Jason McCoy New Member

    Thank you for your helpful post. See my attached images. So youre right about you can go in the Media Player / File Browser. So there is does let me do a manual add. See the image. It says Unable to Connect to the Server. I also tried all the variants. smb://192.168.1.181, //192.168.1.181, \\192.168.1.181, etc. I also tried adding the share name behind it. e.g. \\192.168.1.181\Media_HD_Movies. All give the connection error. I tested and the zidoo can see the UNAS on the network.

    I think the problem is with SMB and the UNAS. I even went in the UNAS and edited the smb.conf and set the min ver to v1, thinking the zidoo couldnt use SMB v2 or v3. No luck. There is something with the UNAS where its has some config such that the zidoo cannot connect to it. And the zidoo can connect to my windows SMB just fine. So I know SMB works on the zidoo.

    My only other option is using NFS, but there is a major bug with Zidoo's NFS implementation, where only 1 source works. So this is not ideal.
     

    Attached Files:

  8. jwort93

    jwort93 Member

    Running into the same issue here. When I first got my UNAS a couple months ago, I was able to add the UNAS SMB shares by manually entering the IP address and path, but I recently had to remove my share, and now when I go to re-add them, I can't get them to connect whatsoever.
     
    Last edited: Apr 15, 2025
  9. Jason McCoy

    Jason McCoy New Member

    I'm running the latest version of UNAS. I wonder if they broke something? When you did get it to work, did you do the form \\ip_add_ress\sharename and then also specify a username/password?
     
  10. jwort93

    jwort93 Member

    It's been a couple months but I believe that's what I did.

    Also, can you expand on the NFS limitations you noticed a bit more? I was able to get NFS to work fine, although I will say that my Movies and TV Shows are on the same Share in the UNAS, my "Media" share, just different folders within that, but I could still add them as separate shares within the Zidoo.
     
  11. Nevy P

    Nevy P New Member

    Hello Jason,

    I did reply to you on Saturday but I've since discovered that the Moderators had blocked my post! (i tried to include a link to another part of the forum for you to get more information and i dont think the system liked it).
    I am still waiting for the original post to be made available - so it may turn up at some point.

    So the reply was: OK Jason,
    Some progress has been made but unfortunately i am not at all familiar with your UNAS server, its possible that the Zidoo is objecting to a configuration in the server SMB/User/Permissions settings.
    Have you tried just entering the IP address without slashes just, 192.168.1.181 OR 192.168.1.181/share name OR try and find out if the server has a server name (maybe something like 'UNAS-123-ABC') so you could input that as the host name.
    Also have you tried using all of the scan methods? Accurate, Default and Quick? It can make a difference.
    Also when you setup your UNAS was their an Admin/Root login that you created? Try using that instead of your user login if there is one.
    Failing that all i can suggest is that you place a post on the HDD Media player(RTD 1619DR) forum (includes UHD3000 models) where someone may have more knowledge and ask specifically about the UHD 3000 and UNAS SMB Shares and maybe contacting UNAS themselves for any configuration advice.

    Nev
     
  12. Zidoo Support-Kim

    Zidoo Support-Kim Well-Known Member SUPER Administrator Zidoo TECH Supporter

    Hey, Jason. Are the NAS and Zidoo on the same LAN?
     
  13. Jason McCoy

    Jason McCoy New Member

    yes
     
  14. Jason McCoy

    Jason McCoy New Member

    Yes I tried all those combinations and more.
     
  15. Jason McCoy

    Jason McCoy New Member

    Ok I can take a picture if my description is not clear.
    This problem exists when you have more than 1 NFS "share".

    Go to zidoo sources, select NFS, it finds my UNAS IP, click on that. Then you have the shares.
    Adding one share works perfectly fine. However, if I add a second NFS share (say one for TV shows), it fails to work properly.
    What happens is, the second share thinks its the first one. So instead of scanning my TV shows share, it scans the movie one (the first one) again. I end up adding the movie source twice. This is a major zidoo bug.

    In any event, I resorted to just putting all my stuff on one NFS share for now. Its not ideal, but its the only reliable way I would get my zidoo to work with my UNAS.
     
  16. Zidoo Support-Kim

    Zidoo Support-Kim Well-Known Member SUPER Administrator Zidoo TECH Supporter

    Please try letting the player scan for NFS automatically without any manual input. The player will search for the NAS, and once it's found, you can simply select the NAS name to access it.
     
  17. Jason McCoy

    Jason McCoy New Member

    Check out these pics. See how I have many NFS shares on the UNAS? See how it names them? It put .data and then parens () with the volume or whatever.
    Heres the problem. The Zidoo thinks they are all .data. Its like it ignored the rest. So when I add multiple sources, it thinks they are all the first one.
    Big time bug.
     

    Attached Files:

  18. Zidoo Support-Kim

    Zidoo Support-Kim Well-Known Member SUPER Administrator Zidoo TECH Supporter

    Hello Jason. Thank you for your patience. Please follow the steps I provided to capture the log for R&D analysis.:

    1) Please click the link to download the RtkDebugTool installation package
    https://drive.google.com/file/d/1mFFb_ia-2uoNpxBZZoTYasMQ6KV77IqN/view?usp=drive_link

    2)And install it on your Zidoo device.
    3) Click "Start All" to begin capturing the log.
    4) Try to replicate the issue you encountered previously.
    5) Once replicated, return to RtkDebugTool and click "Stop All.". Then, navigate to the rtk_dump folder in the root directory of your USB drive, compress the log folder named with the date, and send it to me.

    Thank you for your cooperation.
     
  19. Jstblzit804

    Jstblzit804 New Member

    Use HT to add sources. File manager does not work. I had/have the same issue.

    Once shares are added in HT, you oddly can browse them in file manager. *shrugs*
     
  20. TheBuckinator

    TheBuckinator New Member

    I figured out how to get the Zidoo to connect to the UNAS Pro over SMB. You have to enable netbios on the UNAS.

    Here's what I did:

    Turns out Zidoo players, mine is one of the newest ones, Z9X 8K, still rely on netbios to see SMB shares, and my UNAS Pro had netbios disabled.

    To fix this, it requires connecting to your UNAS Pro via SSH and then editing smb.conf to change one "yes" to "no". See pic for what mine looks like after the change.

    The UNAS does not have nano, so you have to use vim. I didn't want to install nano. Here's the steps in vim.

    Note: I did this via terminal on a Mac so the arrow and delete keys were not mapped correctly. Here's the key mappings I had to use:

    h → move left
    l → move right
    j → move down
    k → move up
    x → delete

    SSH into your UNAS

    Edit smb.conf with vim: sudo vi /etc/samba/smb.conf

    Navigate to line: "disable netbios = yes"

    Hit "i" to enter insert mode

    Change the yes to a no

    Hit escape a few times to ensure you have closed out of edit mode

    Type :wq - This will save and quit vim

    Restart samba: sudo systemctl restart smbd nmbd

    Boom. Once I did this when I scanned for SMB shares inside my Zidoo it popped up immediately. I am far from a linux/vim expert so tried to recreate my steps, but may have an typo in there. The key is to enable netbios on your UNAS. Hope this helps.

    Edit: Adding pictures

    Enable Remote Access and SSH. Then set an SSH password
    upload_2026-1-6_11-10-12.png

    Login to your unas pro as root
    ssh root@{IPofyourUNAS}
    upload_2026-1-6_11-18-16.png

    Change this to no, then save and quit vim
    upload_2026-1-6_11-19-35.png

    Restart samba with this command:
    sudo systemctl restart smbd nmbd
    upload_2026-1-6_11-27-9.png
     
    Last edited: Jan 6, 2026

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