movie matching system not working

Discussion in 'HDD Media player(RTD 1619BPD)' started by racesmore, Apr 6, 2025.

  1. racesmore

    racesmore New Member

    Hello,

    Today, after a year of having my zidoo z20 pro the movie matching system is not working. Every movie file ive added since yesterday is unmatched and when i go to enter manual matching, system cant find any match, on popular films. I've restarted the zidoo. Is it just my problem of are others having the same problem?

    How can i fix it?
     
  2. joey_corleone

    joey_corleone Active Member

    It’s a known issue as of mid-late last week. The Zidoo relies on The Movie Database (TMDB) online to match movies, and there is an issue seemingly related to an API key / token expiring.

    This will likely require a firmware update that we are all waiting on.

    It’s super frustrating, but all we can do is wait and hope, as Zidoo apparently does not communicate with customers in any way.
     
  3. Netmask

    Netmask Well-Known Member

    Very few companies communicate with their customers these days. I suspect the cold clammy hand of the corporate lawyers! “Say nothing!” Do not acknowledge ! I’m sure it will be fixed fairly soon as they have too much to lose if it drags on too long.
     
  4. mirror

    mirror Well-Known Member SUPER Administrator Zidoo TECH Supporter

  5. Netmask

    Netmask Well-Known Member


    Which file for a UHD3000?
     
  6. joey_corleone

    joey_corleone Active Member

    Thanks. Seem like this is an update to the home theater poster wall app and not a firmware update, is that right? How do we apply this fix?
     
  7. Netmask

    Netmask Well-Known Member

    If either of the files are correct for your machine then all you do is pop the appropriate file on a memory stick and plug it in and in media manager Zidoo will then ask you what you want to do is the usual process.
     
    joey_corleone likes this.
  8. joey_corleone

    joey_corleone Active Member

    Thanks. I never loaded an apk before. I went to http://<zidoo_ip>:18888 which seems to be an upload/install web UI. It’s in chinese, but you click the button, upload the file from your machine, and I guess it auto installs it.

    I am up and running. Thank you Zidoo team, you really came through and frankly, surprised me. Well done
     
  9. Netmask

    Netmask Well-Known Member

    So I'm sweating on a release for the 1619DR machines.
     
  10. peteru

    peteru Well-Known Member

  11. Netmask

    Netmask Well-Known Member

  12. racesmore

    racesmore New Member

    Great - update worked perfectly, everything working again. Thank you :)
     
  13. Tuna Patir

    Tuna Patir New Member

    Hi, Zidoo S2600 user here, movie scraping and matching now works, thank you very much for the update. However I got an interesting bug: I don't get any movie info (plot, artists, imdb point, year, file info etc) if I use any listing method other than the bulk poster view. I just get an empty page. In the bulk poster view, we just get poster names first and if I click a poster, I get all movie info without any problems. However it's not case with other listing methods where movie info is supposed to come on the first page with poster names. Could you check?

    Also trailers are still not working.
     
  14. Fabio Lima

    Fabio Lima New Member

    For UH8000, which file a use?
     
  15. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Zidoo Beta Tester Contributor

  16. Fabio Lima

    Fabio Lima New Member

    Worked fine! Tks a lot
     
  17. Whistler

    Whistler New Member

    I have a Z9X Pro and installed the APK (169B) but it is still not working. Also I can see that the version of Home Theatre is still 4.3.03. I uploaded the APK and installed it multiple times with the APK Installer. It says "Installation complete" but version remains the same and movie matching still not working.
     
    Last edited: Apr 14, 2025
    Jorg likes this.
  18. Jorg

    Jorg New Member

    Same here. Also the Z9X pro. Downloaded the update. Still not working. Please fix it.
     
  19. mija1789

    mija1789 Member

    Deadeater likes this.
  20. Whistler

    Whistler New Member

    That last APK worked! It is different from the ones metioned before though. Thanks!
     

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