I have gone through the painful process of backing up my Library data, so I can Factory reset my Z9X but after 2 hours of it backing up, it says finished, but when I go to the flash drive where I chose the location to back it up. The folder is empty. This is the 3rd time I have tried this
Not sure what you're doing to get those results, but a library backup is far from painful - it only backs up a copy of the SQLite database and a few settings - it takes literally about 2 seconds to do it and produces a small zip file (it has a .ztb extension, but is still a standard zip file).
Not mine and I do it the same way. Something must be seriously messed up. Edit: Saved it to the internal drive and it worked. Will it remember my custom posters as well?