Firmware not updating from 1.4.65 - New Purchase

Hey Everyone - I just received my Eversolo Play w/ CD and I was very excited to configure everything.

Upon setup the "Update" Firmware hangs for 10 minutes and then briefly provides a "Network Error - please try again later".

I tried to read through some general help files, searched for video walkthroughs on YT and tried some AI search suggestions. Nothing seems to work. (also does anyone know where these update servers are located?) Because the only other thing I can think of is that I GeoBlock 98% of rest of world.

I'm connected via Ethernet to a ubiquiti Flex switch to a Dream Machine 7 Router. (I've also attempted via Wifi and tried providing the ES with a fixed IP address over DHCP). The EverSolo Download section on their website only lists firmware for DMP devices and DACS.

I feel like I'm trying to wrestle with this device just to do basic operations and I'm starting to regret my decision to "Upgrade" from my Wiim Ultra.


Last little rant, why does this forum seem like a platform circa 2002??

Thank you all in advance and appreciate any help/advice anyone can provide!

 

Have a look at McBluna.net, that site has the most comprehensive set of firmware downloads for the Eversolo products.

 

Hi Eddie, you can send me the screenshot of the upgrade page on your play, in private message.
Then I could send it to our tech team to push the firmware via MAC.
BTW, it seems that a large amount of users prefer this kind of classic style ^_^ Also, it helps keep clear text discussions in visual. If you need any assistance, feel free to contact me.

 

Thank you both @Jjb067 and @Zidoo Support-Kim!

Jj - I saw the McBluna.net thread about firmware updates and I was originally a bit weary of immediately having to go to a 3rd party site for my first issue/support request with this product.

I will check with ZS-Kim regarding the MAC push.

Also, very much appreciate the clarification regarding the Forum platform and the "classic look". Makes perfect sense!

I don't like using forums in just a negative manner, I guess the firmware issue and the forum page had me second guessing the true priority or investment in this product and I was maybe feeling misled.

Thanks again!