Dolby Atmos not working after update

Discussion in 'ZIDOO X9S' started by Flagator, Jul 17, 2019.

  1. Flagator

    Flagator New Member

    Have a new Z9S for 3 weeks. Dolby Atmos worked fine until the latest update. Now it does not output Dolby Atmos. It worked fine before. I did not change any settings. Audio is set to RAW. Anyone else have this problem. Still within my 30 days so I can return it and try another unit.
     
  2. Miguel Ramos

    Miguel Ramos Active Member

    Do a factory reset and try out again. If it doesn't solve repeat more than one time the factory reset until it works again.

    Reinstall the firmware upgrade even if it shows that the box has the latest firmware.
     
  3. Flagator

    Flagator New Member

    Miguel, thanks for the tip. That worked.
     
    Miguel Ramos likes this.

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