Fixable???

Discussion in 'ZIDOO H6 Pro' started by Yiyo, Dec 15, 2019.

  1. Yiyo

    Yiyo New Member

    i got my H6 pro a year ago.

    Yesterday, it wasn't working to connect to internet both on wifi and ethernet cable, i thought it was a problem with my isp, so i checked my connection and is ok... so i decided to do a network reset on the tv box but didn't work. Then i decided to do a factory reset.

    After waiting for over 10 mins on a black screen finally the box came to life, but since then started to reboot by itself every 5 minutes and still not connecting to Internet, recognizes the wifi signals, recognizes the ethernet connection, but not connecting. And rebooting by itself. Always comes back on with january 01 2017 date.

    Can it be fixed, or is time to throw it off and switch to a different brand with a decent tech support?

    Note: google play services and play store stopped working few weeks ago.. and seems no system update available for this tv box.
     
  2. jjjackson

    jjjackson Member

    Try reloading the firmware.
     
  3. Yiyo

    Yiyo New Member

    I was checking, my version is 1.0.13, i have the online upgrade, but i have never updated and even clicking online update always showed "is up to date".

    I have no idea about electronics, Could you please explain how to do it? Especially because my box is rebooting every 5 mins.. and can't connect to internet, so... i have no idea ho to download it or install it.
     
  4. Yiyo

    Yiyo New Member

    1214F3AF-196A-4C91-9942-141515AD6041.jpeg 491FB3FE-EDB8-4376-B3FA-F10A3DC25B37.jpeg B84FB7A5-175D-45D4-BDD7-A2A643F75458.jpeg 4C56F15E-B7A9-464C-A363-C5F83DC3157A.jpeg F060062A-9B74-4DE7-8104-2EA406152710.jpeg 6EE236A9-B651-48E0-A01B-11DC85FE3C7C.jpeg E8B3B870-9AAE-4175-8898-F56577B595C3.jpeg

    Tried to make a video but here can't upload it. However i show you some screenshots... video was 30 secs.. from the moment i opened the about settings till the moment the box rebooted..
     
  5. szefo

    szefo Active Member

  6. Yiyo

    Yiyo New Member

    D5C9B5D4-A8B9-466A-AC5E-9BD4E39A3567.jpeg I downloaded the ota file, but when trying to update i got this...
     
  7. szefo

    szefo Active Member

  8. Yiyo

    Yiyo New Member

    3C834EBC-EEF5-4B2D-A238-9554FDE8FEC5.jpeg 6CC2C4F0-779C-486D-B7C8-47FCA7FBAAD1.jpeg A5221459-7A55-4AF9-A8FE-67797CD699C6.jpeg Finally i got the firmware and updated... everything started to work like normal, but 24 hours later again can't connect to internet... recognizes the wifi network and the ethernet network but does not connect (ethernet and wifi working properly for all other devices) but nothing on the box... about to give up... any suggestions??
     
  9. szefo

    szefo Active Member

    Try to factory reset.
     
  10. Yiyo

    Yiyo New Member

    Already tried network reset and factory reset... even after installing the 1.0.39 firmware, but nothing..
     
  11. szefo

    szefo Active Member

  12. szefo

    szefo Active Member

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