[Help Z9X] status "Up" then "Hello"

Discussion in 'HDD Media player(RTD 1619DR)' started by hope, Jun 29, 2021.

  1. hope

    hope New Member

    Help... My Z9X Ziddo.... stop in zidoo Logo
    When I start .... on Zidoo Status always "Up"... then "Hello "
    On TV Screen onyy "Zidoo Logo"

    I try flashing with USB... Status Install then after 100% complete & restart...but it repeatly install again

    I try Push reset button & power button, nothing happen

    (Problem start in 27 June 2021)
     
  2. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

  3. hope

    hope New Member

    Yes, i follow every step....

    after install complete..... it repeatly install again

    (note : i don't press reset button)
     
  4. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    That sounds like the reset button got stuck in...
     
  5. hope

    hope New Member

    Any solution ?
     
  6. Nice Monkey

    Nice Monkey Well-Known Member Beta test group

    Normally you should be able to feel the click pushing it.
    Nothing obstructing the hole?
     
  7. hope

    hope New Member

    Normal, when i press, i hear "click"
     
  8. hope

    hope New Member

    When i try press reset button & power button, can not go to factory reset
     
  9. Nice Monkey

    Nice Monkey Well-Known Member Beta test group

    Power off. Press Reset button and power on keeping it pressed after 5 sec you may release it.
    The emergency flash progress window should appear.
     
  10. hope

    hope New Member

    Nothing happen...
     
  11. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    I thought you said it will reflash but then it got stuck in a loop?
     
  12. hope

    hope New Member

    Yes.... It will loop (intalling) when i plug usb
     
  13. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    What's the full name of the image file you used?

    Was it:

    Z9X_P_v6.0.19_202008072201_usb-install.img

    or

    Z9X_P_v6.0.22_202008111916_usb-install.img
     
  14. hope

    hope New Member

    I try both... First time success but after a few hours, i try to restart, then zidoo come back "UP" & "Hello".... Until now (install loop)
     
  15. hope

    hope New Member

  16. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    I'm confused.

    First you say you tried both, then you say you used the one on that link. I asked about them because there was a version of 6.0.19 that caused some issues around at one point, so 6.0.22 is the version to use.

    Switch the box off using the switch on the back and then follow those instructions to the letter.

    Make sure the USB is FAT32
    Make sure the file is renamed to "install.img
    Make sure it is plugged into a USB3 slot on the right
    Make sure you hold the reset button in while switching on using the switch on the back and hold it in until you see "Installing" on the TV screen.
     
  17. hope

    hope New Member

    Oke, i will try install again with 6.0.22...

    I will info tommorow
     
  18. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    Make sure you follow the instructions on the website EXACTLY.
     
  19. hope

    hope New Member

    I try again with 6.0.22 & follow every step... still looping
     
  20. Markswift2003

    Markswift2003 Well-Known Member SUPER Administrator Beta test group Contributor

    And you definitely renamed the file from

    Z9X_P_v6.0.22_202008111916_usb-install.img

    to

    install.img

    ?
     

Share This Page